Shift Leader

Potbelly; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a nationally recognized sandwich shop where your leadership will help create a positive dining experience. As a Shift Leader, you will guide your team to deliver excellent customer service, manage operations, and ensure quality food preparation. Enjoy a competitive pay structure, flexible work schedules, and opportunities for career growth in a supportive environment. This role is perfect for those who thrive in fast-paced settings and are passionate about food and service. Become a part of a culture that values diversity and individual contributions!

Benefits

Medical, Dental & Vision Insurance

Paid Parental Leave

Retirement Savings 401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career Growth Opportunities

Qualifications

• Desire to delight customers with great food and positive vibes.
• At least 18 years old with supervisory experience preferred.

Responsibilities

• Lead shift team, assign tasks, and provide feedback.
• Prepare quality food items efficiently and maintain cleanliness.

Skills

Customer Service

Communication Skills

Problem-Solving

Supervisory Experience

Ability to Handle Allergens

Knife Skills

Education

High School Diploma

Job description

PAY TRANSPARENCY:

Earn between $15.25 and $15.75 plus digital tips!*

Join Our Team!

Potbelly Sandwich Shop is looking for friendly, outgoing individuals who thrive in a fast-paced, positive environment. Since 1977, we've grown from a small antique store to a nationally recognized neighborhood sandwich shop with over 400 locations. We believe our team is what makes our sandwiches great. Ready to join the Potbelly Nation?

Role Overview

The Shift Leader leads by embodying Potbelly values, managing and developing team members to deliver excellent product quality and customer service, while building sales and controlling costs during each shift.

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**Eligibility requirements must be met and maintained to qualify.**

Candidate Qualifications

• Desire to delight customers with great food and positive vibes
• Friendly, customer service-oriented
• Strong communication skills
• Problem-solving skills
• Comfortable with noise levels typical of a busy environment
• Enjoy working in a fast-paced setting
• Ability to manage potential allergens (peanuts, eggs, dairy, gluten, soy, seafood, shellfish)
• Ability to handle kitchen heat; knife skills a plus
• At least 18 years old
• Preferred: 1+ year supervisory experience in food service or retail
• Ability to stand/walk for 8-9 hours
• Ability to lift up to 10 pounds frequently and 50 pounds occasionally
• Illinois applicants: food safety certification within 30 days of employment

Job Responsibilities

• Lead shift team, assign tasks, and provide feedback
• Follow security procedures
• Maintain back-of-house standards
• Count cash drawers and handle cash procedures
• Prepare quality food items efficiently
• Comply with health and safety standards
• Restock supplies
• Maintain cleanliness and sanitation
• Operate cash register and handle customer issues
• Perform other duties as assigned

Note: All Shift Leaders and Managers must pass a Food Safety Certification course through the appropriate state or national agency. Failure to pass after two attempts disqualifies continued employment in a management role.

Application Process: Applications are accepted on an ongoing basis. No specific deadline.

*Potbelly cannot guarantee tip earnings.*

Our Commitment to Diversity

Potbelly fosters an inclusive environment that respects diversity and individual differences. We are an equal opportunity employer, considering all applicants without discrimination based on race, religion, gender, age, or other protected characteristics.