Shift Leader

Foot Locker, Inc.; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading athletic retail company in Birmingham is seeking an experienced Team Leader to elevate customer experience and drive sales. You will lead the team, handling responsibilities in the absence of the Store Manager while ensuring customer satisfaction and operational excellence. The ideal candidate has retail experience and a passion for athletic products, and is motivated by results. This position offers a competitive hourly wage, holiday benefits, and opportunities for development.

Benefits

Hourly rate of £10.00 - £12.50

28 days holiday plus extra day for first 5 years

30 - 50% associate discount

Employee Assistance Program

Wellbeing and gym discounts

Company Sick Pay scheme

Development opportunities

Qualifications

• At least 1 year of retail experience.
• Confident and comfortable engaging customers.
• Motivated to achieve great results from customer interactions.
• Initiates completion of tasks without supervision.
• Flexible availability including nights and weekends.

Responsibilities

• Inspire and motivate the team to drive sales.
• Ensure high customer satisfaction by being knowledgeable.
• Deliver on sales and operational expectations.
• Maintain personal and productivity goals.
• Uphold the quality of the store.

Skills

Retail experience

Customer engagement

Motivation for results

Initiative

Flexible availability

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 1 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £12.50 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

We are located at The Telford Centre, City, Telford (Birmingham), UK, TF3 4BL.