Shift Leader

Subway IP Inc.; Belfast City District; On-site; GBP 19,000 - 22,000; Full time

Job summary

Subway IP Inc. in Belfast is seeking a Shift Leader to supervise daily operations, ensure food safety, and uphold cleanliness standards. This role involves scheduling, training, and coaching staff while maintaining exceptional customer service.

The ideal candidate has prior supervisory experience in a fast‑food environment, strong communication skills, and the ability to oversee 4–20 staff. The position is full-time with flexibility to cover early mornings and late shifts.

Qualifications

• Experience in a QSR operations environment.
• Previous supervisory experience.
• Excellent communication skills, especially verbal.
• Ability to manage all levels of employees.
• Computer knowledge is desirable.

Responsibilities

• Perform all tasks and responsibilities of a Sandwich Artist as outlined in the job description.
• Manage a team of 4 to 20, assign, oversee and evaluate work; may conduct evaluations.
• Coordinate and supervise staff to maintain cleanliness as per the Operations Manual.
• Maintain professional appearance and presentation; participate in training.
• Coach newer staff using the Sandwich Artist Training book.
• Handle paperwork duties as assigned.
• Assist in planning events and marketing activities.
• Open and close store to a high standard.
• Receive and handle store deliveries.
• Maintain professional conduct when addressing complaints.
• Log food orders in the POS system; conduct weekly inventory.

Skills

Supervisory experience

Excellent communication

Team management

Computer knowledge

Education

Secondary education

Tools

POS system

Job description

The following content displays a map of the jobs location - 322 Lisburn Road Belfast

Job Reference subwayipc/TP/1416402/29917

Number of Positions:

1

Contract Type:

Full Time

£14.25 per hour

Working Hours:

Monday to Sunday 6am to 10pm

Location:

322 Lisburn Road Belfast

Closing Date:

01/11/2026

Job Category:

Overview

With over 44,000 stores, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the UK our Franchisees are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Shift Leader supervises daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained. Schedules and supervises staff. Maintains the restaurant standard in both safety and security.

Exceptional customer service is a major component of this position.

Main Responsibilities

• Performing all tasks and responsibilities of a Sandwich Artist™ as outlined in Sandwich Artist™ job description
• Managing a team between 4 to 20. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations
• Coordinating and supervising the staff so that standards of cleanliness are maintained as outlined in the Operations Manual and store paperwork
• Maintaining a professional appearance and presentation standards as outlined in the Operations Manual
  Training
• Coaching newer or less experienced Sandwich Artists™ in their tasks and responsibilities using the Sandwich Artist™ Training book
• Performing paperwork duties as assigned
• Assisting in the planning of special events and marketing activities
• Opening and closing a store to a high standard
• Accepting and handling store deliveries
• Maintaining a professional manner when handling complaints at a store level
• Performing weekly inventory and reporting figures to management
• Adhering to company banking policy and procedures
• In absence of the Supervisor and Manager to be responsible for the store’s food, drink and produce ordering
• Accurate logging of food orders in the stores pos system
• Conducting fire training with team members
• Complying with the health and safety regulations (Testing Fire alarms, Fire extinguishers and emergency lighting)

The Ideal Candidate

Experience:

• Working within a QSR operations environment
• Previous supervisory experience
• Excellent communication skills: especially verbal
• Ability to manage all levels of employees
• Computer knowledge is desirable

Physical:

Must be able to work any area of the restaurant when needed and to operate a computerised Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Education:

Secondary school or equivalent education (relevant NVQ’s)

About The Company

Please be aware that stores are independent franchises. All applications are sent to the franchise owner or operator.