Shift Lead | Leeds

Blank Street; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A vibrant café chain in London is seeking a Shift Leader to inspire the team and deliver exceptional customer experiences. The ideal candidate will have a passion for café culture, a strong knowledge of coffee, and previous experience in hospitality or customer service. This full-time role requires commitment to training new staff and leading sales initiatives, with a competitive hourly rate and benefits package included.

Benefits

Barista accreditation and training program

Paid sick leave

Health and Wellbeing Support

Qualifications

• Experience in the customer service or hospitality industry required.
• Availability for full-time (35 hours per week) and peak days preferred.
• Authorisation to work in the UK is mandatory.

Responsibilities

• Craft and serve coffee products with energy and warmth.
• Train new employees and support the GM.
• Open and close the store safely as a Key holder.
• Handle minor customer issues positively.
• Lead initiatives to increase sales and foot traffic.

Skills

Customer service

Team leadership

Coffee knowledge

Decision making

Communication skills

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.

We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests.

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• Lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes, including full-time (35 hours per week, 4-5 days of availability required, with 2 peak days) and weekend and holiday availability preferred
• You must be authorised to work in the UK
• Competitive hourly rate and comprehensive benefits package, including Barista accreditation and training program, paid sick and bereavement leave, and Health and Wellbeing Support via HealthAssured