Shift Lead: Inspire a Fun, Fast-Paced Team

Nando’s Group; Welwyn Garden City; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free food at work

Discounts for days off

Paid breaks

Career progression opportunities

Job summary

Nando’s Group in Welwyn Garden City is seeking a Shift Lead to guide our team during busy shifts and ensure excellent service for every guest. You will help manage the flow of operations, support colleagues, and uphold our standards across all channels with a focus on delivering consistent PERi‑PERi moments.

The role requires leadership, a customer‑obsessed mindset, and a willingness to grow with the restaurant. Join a fun, fast-paced team and contribute to memorable guest experiences.

Qualifications

• Experience leading or supervising a team in a fast-paced environment.
• Customer-focused mindset with energy to motivate others.
• Able to lead shifts, solve problems on the spot.
• Committed to Nando's values and guest experience.

Responsibilities

• Lead and supervise shifts to ensure smooth service.
• Motivate and coach Nandocas during peak periods.
• Resolve issues promptly to maintain guest satisfaction.

Skills

Team leadership

People management

Customer service

Conflict resolution

Job description

Nando’s Group in Welwyn Garden City is seeking a Shift Lead to guide our team during busy shifts and ensure excellent service for every guest. You will help manage the flow of operations, support colleagues, and uphold our standards across all channels with a focus on delivering consistent PERi‑PERi moments.

The role requires leadership, a customer‑obsessed mindset, and a willingness to grow with the restaurant. Join a fun, fast-paced team and contribute to memorable guest experiences.