Shift Lead - Food - Sweetbriar Norwich Simply Food

Marks and Spencer; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Norwich is seeking a Shift Lead to oversee fill operations and ensure a well-prepared salesfloor. Responsibilities include leading the team in the absence of the Colleague Manager, supporting operational tasks, and modeling excellent customer service. The ideal candidate must be 18 years or older and demonstrate effective resource coordination.

Qualifications

• Must be 18 years of age or older.
• Ability to lead fill operations and coordinate resources effectively.
• Experience in customer service.

Responsibilities

• Lead the fill operation and prepare the salesfloor for trading.
• Coordinate resources for operational tasks.
• Coach colleagues on productivity and store opening.

Job description

Overview

Shift Lead

Working Pattern:

• Tuesday 0500 - 1300
• Wednesday 0500 - 1300
• Thursday 0500 - 1300
• Friday 0500 - 1300
• Saturday 0500 - 1300

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.