Shift Lead | Brighton

Blank Street; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading cafe chain in Brighton is seeking a Shift Leader to enhance customer experiences and support the General Manager. This role involves crafting excellent coffee and managing operations while fostering a friendly atmosphere. Candidates should have customer service experience, a strong knowledge of coffee, and availability for 35 hours a week including weekends. This position offers an opportunity to connect with the community and establish brand presence.

Qualifications

• Experience in customer service or hospitality industry.
• Availability to work 35 hours per week including weekends.
• Must be authorized to work in the UK.

Responsibilities

• Craft coffee products and provide excellent customer service.
• Support training new employees and ensure adherence to processes.
• Open/close the location responsibly as a key holder.
• Handle minor customer issues positively.
• Lead initiatives to boost sales and foot traffic.

Skills

Customer service experience

Knowledge of coffee and equipment

Strong interpersonal communication

Multi-tasking skills

Job description

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Shift Leader Responsibilities

As a Shift Leader, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You will spearhead individual, team and location initiatives to drive sales and business performance, support the General Manager, and regularly meet with the Senior Leadership team to voice feedback and improvements. You will be one of the first staff members at a new location, giving you the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable, able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision‑making and multi‑tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high‑volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees, ensuring they follow recipes and processes, wear proper uniform, and maintain upbeat vibes
• Open and close the location safely and responsibly (Key holder) and oversee cleaning duties at the beginning, during and end of the shift
• Handle any minor customer issues in a positive and solution‑focused manner
• Lead all initiatives with the operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, while developing a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafés – 35 hours per week, 5 days of availability required, including 2 peak days (Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• Must be authorised to work in the UK