Shift Leader | London

Blank Street; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading food and beverage brand in Greater London is seeking a dedicated Shift Leader to enhance service quality and team performance. In this role, you will drive individual and team initiatives while ensuring exceptional customer experiences in a fast-paced café environment. Candidates should be experienced in customer service, possess strong interpersonal skills, and be passionate about coffee. This full-time position requires weekend and holiday availability, contributing to a vibrant community connection.

Qualifications

• Experience in the customer service or hospitality industry is required.
• Must be available to work a full-time schedule of 35 hours per week.
• Availability to work between 6:30 am and 9:00 pm is necessary.

Responsibilities

• Craft beautiful coffee products while serving customers.
• Support GM and training team to onboard new employees.
• Lead initiatives to increase foot traffic and daily sales.

Skills

Customer service

Strong interpersonal communication

Multi-tasking

Decision-making

Tools

Coffee equipment knowledge

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision‑making and multi‑tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high‑volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution‑focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK