Shift Lead

B Q; Leatherhead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

ShareSave

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Leatherhead is seeking a Shift Lead to oversee daily store operations and ensure an engaging, safe shopping environment for customers and colleagues. You will lead the shift, deploy staff, and be the first point of contact for customers, driving a strong service culture.

The role requires a flexible schedule from early morning to late evening, with a focus on teamwork, safety, and delivering the B&Q experience to every customer.

Qualifications

• Experience delivering excellent customer service and supporting store operations.
• Ability to lead a team during shifts and coordinate tasks.
• Strong awareness of safety and compliance in a retail environment.
• Enjoy working in a busy, customer-facing role and supporting colleagues.
• Capable of making quick decisions to benefit the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer service

Team leadership

Safety awareness

Shift coordination

Communication

Job description

Overview

Shift Lead

Full time - 36.75 Hours per week

Permanent Contract

Full-time equivalent £ 29,429.4 per annum (Inclusive of £0.90 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday

B&Q Leatherhead

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What's the job?

Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What We Need

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.