Shift Lead

careers-bandq; Greater London; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

Pension

6.6 weeks holiday

ShareSave options

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q TradePoint Hanworth is seeking a Shift Lead to supervise daily operations on a part-time basis, with hours from early morning to late evening. You’ll guide colleagues, ensure safety, and deliver a great customer experience across the shift.

The role emphasizes autonomy, team support, and a proactive approach to compliance and service, with a competitive hourly rate and generous holiday entitlement.

Qualifications

• Demonstrates a customer-first approach.
• Able to lead a team across shifts and times.
• Safety-conscious with attention to compliance and procedures.

Responsibilities

• Act as the heartbeat of the store to ensure smooth daily operations.
• Allocate staff to cover shifts and ensure ‘make every customer count’.
• Be the first point of contact for customers and colleagues.
• Maintain store safety and compliance at all times.

Skills

Customer focus

Team leadership

Autonomy

Job description

Overview

Shift Lead

Part Time - 15 Hours per week

Permanent Contract

£15.40 per hour + Pension + 6.6 Weeks Holiday

B&Q TradePoint Hanworth - TW13 6EZ*

*Training will take place in surrounding B&Q stores from the end of September with a provisional store opening scheduled for November 2026

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm

Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need:

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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