Shift Lead

HCL Technologies Limited; Coventry; On-site; GBP 45,000 - 65,000; Full time

Job summary

HCLTech is a global technology company with a broad portfolio spanning digital, engineering, cloud and AI services. The team focuses on service delivery, process improvement and escalation management to keep clients on track and productive.

At HCLTech, the emphasis is on helping customers stay on top by putting its people first, with a culture of collaboration and continuous improvement across major verticals and geographies.

Qualifications

• Experience managing SLAs and service delivery metrics.
• Ability to drive process improvements and ensure compliance.
• Experience preparing status reports to minimize risks and escalations.
• Mentor and guide team members to enhance technical capabilities.

Responsibilities

• To manage SLA's.
• To ensure process improvement and compliance in the assigned module and participate in technical discussions/review.
• To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

Skills

SLA management

Process improvement

Status reporting

Team mentoring

Job description

To assign and track tickets and change requests for service delivery

Key Responsibilities

1. To manage SLAâs
2. To ensure process improvement and compliance in the assigned module| and participate in technical discussions/review.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.