Shift Engineer – Luxury London Apartments

Phoenix Resourcing Services; London; On-site; GBP 48,000; Full time

Job summary

A leading company in London is seeking a Shift Engineer for luxury apartments. This role requires expertise in maintaining and repairing complex mechanical, electrical, and plumbing systems while delivering exceptional customer service. Candidates should possess a relevant qualification and experience in high-end environments, along with strong troubleshooting skills.

Benefits

Share of the Resident Gratuity Fund

Life Insurance

28 days holiday per year, rising to 33

Continuous in-house training program

Enhanced pension contributions

Complimentary uniform

Personal dry-cleaning

Qualifications

• 5+ years experience as an Engineer.
• Desirable experience in a 5* ultra-luxury environment.

Responsibilities

• Ensure compliance with statutory requirements for the building.
• Maintain and operate building plant and systems.
• Manage reactive help desk requests.

Skills

Mechanical systems maintenance

Electrical systems maintenance

Plumbing systems maintenance

Customer service

Education

Electrical or mechanical qualification

Job description

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Shift Engineer – Luxury London Apartments, London

Client: Phoenix Resourcing Services

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f85b56a2676d

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Call for more information on this position:

Job reference: JO-2208-251837

Date posted: 20/06/2025

Position: Shift Engineer – Luxury London Apartments

Responsibilities:

• Monitor and ensure compliance with all statutory requirements for the building, maintaining up-to-date certificates in designated Building Logbooks.
• Take responsibility for the effective repair of defects and the safe, efficient operation of the building, plant, and equipment.
• Provide exceptional customer service to residents and colleagues.
• Use Building Link to efficiently manage reactive help desk requests and provide appropriate feedback on activities undertaken and their status.
• Learn and utilize the CAFM system to receive task sheets and work requests, completing tasks efficiently according to agreed specifications and service level agreements.
• Provide feedback to the TSM on various software platforms, suggesting improvements related to health and safety, plant and equipment status, incomplete asset information, maintenance tasks, and energy efficiency initiatives.
• Maintain and operate building plant and systems, including boilers, pumps, chillers, air handling units, fans, electrical distribution, pipework, ductwork, and garage plant, within established guidelines.
• Interrogate the Building Management System (BMS) for alarm conditions, incorrect operation, time scheduling, set points, etc., and respond accordingly.
• Carry required communication equipment, respond promptly to requests, and report back with the status of repairs.
• Follow designated procedures in the event of a fire alarm, ensuring the sprinkler system and emergency generator operate as required. Isolate systems as directed by the duty manager or London Fire Brigade.

Ideal Candidates Should Possess:

• 5+ years of experience as an Engineer with a suitable electrical or mechanical qualification.
• Experience in a 5* ultra-luxury environment is desirable.
• Ability to maintain and repair a wide range of mechanical, electrical, and/or plumbing systems.

Salary & Benefits:

• Annual salary of £47,500
• Share of the Resident Gratuity Fund
• Life Insurance
• 28 days of holiday per year (inclusive of Bank Holidays), rising to 33 days linked to service
• Continuous in-house training program
• Recognition initiatives and rewards for team members striving to offer residents the best possible experience
• Season ticket loans, learning and development opportunities, enhanced pension contributions, social events, complimentary uniform, personal dry-cleaning, and more.