Sheltered Service Manager (Office Based)

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a Sheltered Service Manager for an office-based role in London. This exciting position involves leading a dedicated team to deliver high-quality housing management services. You will oversee property management, ensuring efficient handling of tenancies and resettlements while promoting financial inclusion for residents. The role requires a strong background in housing management, particularly for vulnerable populations, along with excellent communication and problem-solving skills. If you're passionate about making a difference in the community, this opportunity is perfect for you.

Qualifications

• Significant experience managing a team of Specialist Housing Officers.
• Experience as Sheltered Housing Manager within a housing association or council.

Responsibilities

• Build and lead a team committed to delivering excellent service.
• Enhance housing management services to meet residents' needs.
• Manage vacant properties and ensure timely resettlement.

Skills

Leadership Experience

Housing Management Expertise

Financial Acumen

Communication Skills

Problem-Solving Abilities

Job description

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Sheltered Service Manager (Office Based), London

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Client:

Vox Network Consultants

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

acf2260fa4d4

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Sheltered Service Manager
3 to 6 month ongoing contract
£351 per day umbrella
Monday to Friday 9am to 5pm
Start within the next few weeks


Role Overview:
The Enhanced Housing Management Service Leader will ensure the delivery of a high-quality housing management service. This involves maintaining tenancies, providing access to support services, and ensuring the safety and cleanliness of communal areas. The role requires effective team management, systematic monitoring of housing schemes, and efficient handling of vacant properties and resettlements.

Key Responsibilities:
- Team Leadership: Build and lead a team that is fully engaged and committed to delivering excellent service.
- Service Improvement: Continually enhance the housing management service to meet the needs of residents.
- Property Management: Ensure vacant properties are efficiently managed and new tenants are promptly resettled.
- Financial Management: Minimise revenue loss through effective rent arrears management and promote financial inclusion for residents.
- Maintenance Oversight: Ensure timely reporting and monitoring of household repairs and utilise the handy person scheme for tailored services.

Skills and Experience Required:
- Leadership Experience: Proven ability to build and lead effective teams.
- Housing Management Expertise: Strong background in housing management, particularly in services for older and vulnerable residents.
- Financial Acumen: Experience in managing rent arrears and promoting financial inclusion.
- Communication Skills: Excellent ability to liaise with key partners and stakeholders.
- Problem-Solving Abilities: Strong organisational and problem-solving skills to ensure efficient service delivery.

Requirements
- Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
- Experience would as Sheltered Housing Manager within a housing association or council

Closing date: 11/04/25
Note: All applications are monitored, and shortlisted candidates will be contacted promptly.