Sheltered Service Manager (Office Based)

Sheltered Service Manager
3 to 6 month ongoing contract
£351 per day umbrella
Monday to Friday 9am to 5pm
Start within the next few weeks

Role Overview:

The Enhanced Housing Management Service Leader will ensure the delivery of a high-quality housing management service. This involves maintaining tenancies, providing access to support services, and ensuring the safety and cleanliness of communal areas. The role requires effective team management, systematic monitoring of housing schemes, and efficient handling of vacant properties and resettlements.

Key Responsibilities:

1. Team Leadership: Build and lead a team that is fully engaged and committed to delivering excellent service.
2. Service Improvement: Continually enhance the housing management service to meet the needs of residents.
3. Property Management: Ensure vacant properties are efficiently managed and new tenants are promptly resettled.
4. Financial Management: Minimise revenue loss through effective rent arrears management and promote financial inclusion for residents.
5. Maintenance Oversight: Ensure timely reporting and monitoring of household repairs and utilise the handy person scheme for tailored services.

Skills and Experience Required:

1. Leadership Experience: Proven ability to build and lead effective teams.
2. Housing Management Expertise: Strong background in housing management, particularly in services for older and vulnerable residents.
3. Financial Acumen: Experience in managing rent arrears and promoting financial inclusion.
4. Communication Skills: Excellent ability to liaise with key partners and stakeholders.
5. Problem-Solving Abilities: Strong organisational and problem-solving skills to ensure efficient service delivery.

Requirements:

1. Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
2. Experience as Sheltered Housing Manager within a housing association or council.

Closing date: 11/04/25
Note: All applications are monitored, and shortlisted candidates will be contacted promptly.