Sheltered Scheme Manager

Allscreens Nationwide Ltd; Liverpool; On-site; GBP 25,000 - 32,000; Full time

Job summary

A Sheltered Scheme Manager is sought by Allscreens Nationwide Ltd to oversee housing management and wellbeing support across sheltered and independent living schemes in Liverpool.

You will build positive relationships with residents aged 55+, helping them live safely and independently while promoting wellbeing and a well-managed environment.

Qualifications

• Experience in sheltered housing or similar customer-focused role supporting older or vulnerable people.
• Strong communication and relationship-building skills, with residents and colleagues.
• Knowledge of safeguarding and tenancy sustainment.
• Full UK driving licence with access to own vehicle and appropriate business insurance.

Responsibilities

• Deliver effective housing management across sheltered and independent living schemes, ensuring service delivery and compliance.
• Provide wellbeing support and respond to resident enquiries, concerns and emergencies.
• Complete assessments, support plans and case management to help residents remain safe and sustain their tenancy.
• Support lettings process through viewings, sign-ups and promoting sheltered housing to minimise voids.
• Encourage resident engagement in health, wellbeing and social inclusion activities.
• Assist residents with accessing welfare benefits and budgeting support where needed.
• Work with internal and external partners to ensure residents receive appropriate support and effective signposting.
• Carry out scheme inspections, health and safety checks and report repairs to contractors.

Skills

Housing management

Wellbeing support

Assessments

Communication

Safeguarding

Digital records

Budgeting

Driving licence

Job description

Do you have excellent people skills, a passion for supporting older and vulnerable residents, and the ability to deliver

high-quality housing management services? We are looking for a Sheltered Scheme Manager to join our team and provide housing

management and wellbeing support across our sheltered and independent living schemes in Liverpool.

This is a rewarding role where you will build positive relationships with residents aged 55+, helping them to live safely,

independently and confidently within their homes and communities. You'll be responsible for delivering a visible and responsive

service, promoting resident wellbeing and ensuring our schemes remain safe, welcoming and well-managed environments.

What You’ll Be Doing:

• Deliver effective housing management across sheltered and independent living schemes, ensuring excellent service delivery and compliance.
• Provide wellbeing support, responding to resident enquiries, concerns, emergencies and low-level disputes to promote
• independence and positive outcomes.
• Complete assessments, support plans, reviews and case management activities to help residents remain safe and sustain their
• Support the lettings process through viewings, sign-ups and promoting sheltered housing to minimise voids.
• Encourage resident engagement in activities that support health, wellbeing and social inclusion.
• Assist residents to access welfare benefits, budgeting support, digital services and specialist support where needed.
• Work closely with internal teams, external agencies and community partners to ensure residents receive appropriate support and
• effective signposting.
• Carry out scheme inspections, health and safety checks and monitor communal areas, reporting repairs and liaising with
• contractors as required.
• Promote safeguarding and ensure any concerns are reported and managed in line with policy and procedure.
• Maintain accurate records, use digital systems effectively and contribute to continuous service improvement

What We’re Looking For:

• Experience in sheltered housing, housing management, supported housing, social care, or a similar customer-focused role supporting older or vulnerable people
• Experience carrying out assessments, support planning and managing customer cases.
• Strong communication and relationship-building skills, with the ability to work effectively with residents, colleagues and
• Knowledge of safeguarding and a commitment to promoting resident wellbeing, independence and tenancy sustainment.
• Ability to manage challenging situations confidently, using sound judgement and resilience.
• Experience supporting customers with budgeting, welfare benefits or accessing support services.
• Good IT skills and experience using digital systems to maintain accurate records.
• A commitment to delivering high-quality, inclusive services and excellent customer care.
• Full UK driving licence with access to your own vehicle and appropriate business insurance.

Interview Process:

• Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant
• experience, housing management knowledge, safeguarding awareness and customer-focused behaviours. Interviews will take place at
• our Liverpool City Centre Office week commencing 27th July 2026.

Additional Information:

• Right to work verification
• 2x Completed references
• Enhanced DBS check
• Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.