Scheme Manager

JAM Recruitment Ltd; West Kirby; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

40 days paid holiday

Pension with matched contributions

Health cash plan

Job summary

Onward Homes seeks a Scheme Manager for the Liverpool Stanley Terrace Housing with care development. You will oversee day-to-day management, coordinate maintenance and health and safety compliance, and support residents to live independently.

This permanent full-time role requires excellent organisational and communication skills. The role offers generous holiday entitlement, a pension scheme, health cash plan and flexible working options.

Qualifications

• Experience of dealing with older people in a service environment.
• Experience of building management and compliance requirements.
• Knowledge of Health and Safety policies and risks.
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service.
• Experience of working proactively to improve services and customer satisfaction.
• IT skills – Microsoft Office up to intermediate level.
• Satisfactory DBS reference.

Responsibilities

• Provide intensive housing management services to sheltered housing tenants.
• Respond to tenant and scheme emergencies.
• Provide residents with regular contact and Personal Emergency Evacuation Plans (PEEPS).
• Ensure health and safety compliance and maintain scheme logbooks.
• Coordinate liaison with health and social care providers and agencies.
• Communicate with neighbours, relatives and the wider community.
• Oversee day-to-day building management and repairs reporting.

Skills

Older people experience

Building management

Health and safety knowledge

Initiative

Customer service

Service improvement

IT skills (Office)

DBS reference

Education

GCSE or equivalent

National Wardens Certificate / Sheltered Housing Certificate

Tools

Microsoft Office

Job description

The Scheme Manager position in Liverpool is a full-time role with Onward, offering a salary of £28,700. You will oversee daily operations, ensuring residents receive effective support while maintaining building standards and safety. Responsibilities include managing tenancies, coordinating maintenance, handling enquiries, and promoting community wellbeing. This permanent post suits someone with strong organisational abilities and interpersonal skills. The employer provides 40 days of paid holiday, a pension with matched contributions, and a health cash plan. Working patterns are standard full-time hours, with a focus on delivering reliable, resident-centred service. This role demands initiative, clear communication, and a practical approach to problem‑solving within a housing environment.

About The Role

What you can expect from us. We offer a competitive salary of £28,700 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance – access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year.

About the role

Onward Homes are now recruiting for a Scheme Manager for our Liverpool Stanley Terrace Housing with care development. The site features 38 modern apartments alongside a range of helpful on-site services, including tailored care packages for those who need them.

Job Requirements

The role will be based at Stanley Terrace – Liverpool. A Full UK Driving Licence and access to your own car is required for this role.

Job Responsibilities

• The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
• Provide each tenant with an agreed level of intensive housing management.
• Respond to tenant and scheme emergencies.
• Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS).
• Health & Safety Compliance – Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
• Ensure the property logbooks are up to date and all requirements are met.
• Partnership Working – Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
• Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties.
• Neighbourhoods – Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
• Line Management & Leadership – Whilst the role has not direct line management responsibilities, our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect".
• Building Management – Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts.

Skills/Experience

• Essential: Experience of dealing with older people in a service environment.
• Experience of building management and compliance requirements.
• Relevant knowledge of Health and Safety policies and risks.
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service skills.
• Experience of working proactively to improve services and customer satisfaction.
• IT skills – Microsoft office up to an intermediate level.
• Satisfactory Disclosure Barring Service (DBS) reference.

• Desirable: Knowledge of CQC requirements.

Qualifications

• Essential: Educated to GCSE standard or equivalent qualification/experience.

• Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent.

About The Organisation

About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team at [e-mail] and a member of the HR Team will be in touch.