Sheltered Scheme Manager

Carrington West; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in South London is seeking a dedicated Sheltered Scheme Manager to provide vital support to residents living in sheltered housing. You will play a crucial role in ensuring residents feel safe, supported, and connected within their communities by offering high-quality housing-related assistance and promoting engagement in local activities. Strong interpersonal and organisational skills, along with experience in housing support, are essential. This role offers a unique opportunity to make a real difference in people's lives.

Qualifications

• Experience in housing support, care, or similar services.
• Comfortable with lone working and managing sensitive situations.
• Knowledge of safeguarding, health and safety, and tenancy issues.

Responsibilities

• Welcome and induct new residents, ensuring they are informed and comfortable.
• Carry out daily welfare checks and Person-Centred Fire Risk Assessments.
• Support residents with tenancy management and referrals to external agencies.
• Promote social activities to reduce isolation and foster community spirit.
• Respond to emergencies with calm and appropriate action.

Skills

Strong interpersonal skills

Organisational skills

Experience in housing support

Knowledge of safeguarding

Job description

Overview

Are you a compassionate, proactive professional with a passion for supporting people to live independently? A local authority in South London is seeking a dedicated Sheltered Scheme Manager to join their team and provide vital support to residents living in sheltered housing.

About the Role

As a Sheltered Scheme Manager, you'll play a vital role in ensuring residents feel safe, supported, and connected within their homes and communities. You'll provide high-quality housing-related support, working both independently and as part of a team. Your responsibilities will include supporting residents to maintain their tenancies, promoting wellbeing, and fostering engagement in local activities and services.

This role requires a balance of practical support, emotional intelligence, and administrative precision, all delivered with empathy and professionalism. No two days are the same - you'll navigate changing priorities, lone working, and the need to respond flexibly to residents\' needs.

Key Responsibilities

• Welcome and induct new residents, ensuring they are informed and comfortable.
• Carry out daily welfare checks and Person-Centred Fire Risk Assessments.
• Support residents with tenancy management and referrals to external agencies.
• Promote and organise social activities to reduce isolation and foster community spirit.
• Respond to emergencies with calm and appropriate action.
• Report repairs, monitor contractor work, and ensure communal areas are well-maintained.
• Handle safeguarding concerns and liaise with relevant services.
• Maintain accurate records and performance reports.
• Support with void management, resident engagement, and scheme promotion.

About You

• Strong interpersonal and organisational skills.
• Experience in housing support, care, or similar services.
• Comfortable with lone working and managing sensitive situations.
• Knowledge of safeguarding, health and safety, and tenancy issues.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you\'re currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on [phone number removed]