Sheltered Housing Advisor

Marston Holdings Ltd.; Dorchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A housing association is looking for a Sheltered Housing Advisor to manage schemes for older individuals. The successful candidate will ensure residents' wellbeing and provide personalized assistance. This role, requiring excellent communication and ICT skills, involves regular travel across Dorset and fosters a supportive community environment.

Benefits

Company sick pay

Pension matched up to 8%

Learning and Development

Mileage and Agile working

Paid day a year to volunteer

Wellbeing Portal and Colleague Voice

Discounts on entertainment and grocery shopping

Competitive annual leave entitlement

Qualifications

• Experience in supported housing or similar environment required.
• Ability to travel independently with access to a vehicle is essential.

Responsibilities

• Manage sheltered housing schemes tailored for older individuals.
• Conduct regular contact with sheltered customers and assist with viewings.
• Liaise with internal and external services for support.

Skills

Excellent communication skills

Customer-focused

Knowledge of Safeguarding, Equality, and Diversity

High level of ICT skills

Job description

Location Home-based with regular travel across Dorset

This is a 37 hours per week , Permanent vacancy that will close in 8 days at 12:00 BST .

The role

Sheltered Housing Advisor

• Home based with regular travel across Dorset.
• Role Type: Permanent
• The closing date for applications: 11.07.25 (Midday)

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role:

As a dedicated Sheltered Housing Advisor, you will play an essential role in managing sheltered housing schemes tailored for older individuals or those requiring support. You will ensure their wellbeing is at the heart of everything you do, making a positive impact on their lives. This role involves providing personalised attention and assistance, ensuring that each resident feels valued, supported, and secure in their living environment. You will work closely with other professional and external agencies to create a holistic support network, fostering a community where residents can thrive.

What you take care of:

• You will undertake weekly and monthly contact with all sheltered customersacross your allocated schemes.
• You will assist the lettings team in the viewings of new potential residents.
• You will liaise with both internal and external services, providing signposting /referral services where necessary.
• You will be responsible for managing all aspects of scheme management, compliance, and associated paperwork.
• A full Role Profile is attached to this advert.

What you need to be successful:

• Excellent communication skills are required, alongside experience of working in supported housing or a similar environment.
• Knowledge of Safeguarding, Equality, Diversityand Customer Confidentiality.
• You will be Customer focused with a desire to exceed customer expectations and deliver high levels of Service at all times, whilst adhering to regulations and Magna Values.
• You will be highly competent in maintaining accurate records with an excellent level of ICT skills.
• You must be able to travel independently to and from Magna sites on a regular basis – Access to a vehicle and a full driving licence is essential.

Applicants with transferable qualities are encouraged to apply

This post is subject to an enhanced level Disclosure and Barring Service (DBS)

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

• Company sick pay.
• Pension matched up to 8%.
• Learning and Development.
• Mileage and Agile working.
• Paid day a year to volunteer.
• Wellbeing Portal and Colleague Voice.
• Rental / Stamp Duty Loan and Credit Union.
• Employee assistance & Health Care Cash Plan.
• Discounts on entertainment, high street shops and grocery shopping.
• Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.

Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at:[e-mail] or by mobile: [phone]

To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

About us

We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.

Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.

Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.

Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.

For further information about Magna, please visit our website by clickinghere .

Generous holiday

Learning and development

For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.

Our values

Always safe

Always safe

This means the safety of our colleagues and our customers is always our main priority.

All about customers

All about customers

This is our mindset and our team approach to putting customers at the heart of all we do.

Be kind

This is about how we treat each other and how we go about our business.

Own it

Own it

This is about how we all take responsibility for all our actions every day.

One team

One team

This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.

Be curious

Be curious

This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries