SharePoint Administrator

Capita; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in customer service solutions is seeking a professional for a role that emphasizes user management and customer service excellence. You'll work with SharePoint and Microsoft Entra ID, ensuring high service standards while receiving fantastic training and development opportunities.

Benefits

Company matched pension

Life assurance

Cycle2work scheme

Fully paid parental leave

23 days holiday (rising to 27)

Voluntary benefits for lifestyle

Qualifications

• Experience administering MS Entra ID and SharePoint is crucial.
• Ability to integrate into a dedicated team.
• Willingness to develop technical knowledge.

Responsibilities

• Deliver outstanding customer service and manage customer expectations.
• Administer user accounts in Azure Entra ID and assist with SharePoint management.
• Contribute to the design of new processes in DCC.

Skills

Knowledge of SharePoint

Administration of MS Entra ID

Attention to detail

Integration with MS Office

Use of Power Automate / Power Apps

Job description

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Deliver outstanding customer service standards by answering all queries promptly, remaining approachable, courteous and professional at all times.

Proactively manage customers’ expectations through resolution of their requests.

Be an expert in following relevant Work Instructions and processes to ensure consistent delivery of service standards.

Contribute expertise to DCC when new processes are being designed and introduced that include use of SharePoint.

User management of DCC and external accounts, including the creation, amendment and deletion of accounts from Azure Entra ID as well as password resets when requested.

Liaison with external companies to ensure the accuracy of user accounts in relation to their own workforce processes.

Creation, configuration and secure management of SharePoint Sites.

Provide secure access management of DCC SharePoint, liaising with site owners and service providers where necessary for access approval.

What are we looking for?

Good knowledge of SharePoint and integration with MS Office.

Previous demonstrable experience of administering MS Entra ID and / or SharePoint.

Use of Power Automate / Power Apps an advantage.

An excellent attention to detail, with a strong awareness of security issues.

Ability to integrate into a small dedicated team.

A willingness to develop your technical knowledge in the role.

What can we offer you?

In this role, you will be given fantastic training and development for your career. You will also be given the following:

Up to £25,500 starting salary, dependent on experience.

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more

23 days holiday (rising to 27) with the opportunity to buy extra leave

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Who are we?

SmartDCC is a Capita company. At Capita Experience we provide first-class customer services on behalf of other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back-office processing staff. Working across 19 contact centres in the UK, India, Poland and South Africa, we pride ourselves on providing exceptional customer service to customers for a range of big-name clients like Virgin Media O2, Samsung, Transport for London, RSPCA and William Hill.

What’s Next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email or call 07784 237318and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.