Shared Services Helpdesk Administrator (9 Month FTC)

Allscreens Nationwide Ltd; Croydon; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday increasing with length

Staff discounts

Discount on own brand products

Hybrid working

Pension matching and bonus

Learning & development

Job summary

Superdrug Head Office in Croydon is seeking a Shared Services Helpdesk Administrator on a 9 Month FTC to support on payroll and time and attendance queries. The role offers hybrid working with 2 days from home and 3 days in a modern head office near East Croydon Station.

You will handle calls, emails and manage multiple systems, providing centralised support to Head Office and Stores, with a focus on Pay/Systems queries and timely communication around paydays.

Qualifications

• Able to handle a high volume of calls daily (50–100).
• Empathetic, discreet handling of sensitive situations.
• Ability to work under pressure and meet tight deadlines.
• Strong numeric, written and verbal communication.
• Excellent planning and organisational skills.
• IT literacy including Outlook, Word and Excel; experience with HR systems.

Responsibilities

• Support the Shared Services helpdesk for pay and TA system queries.
• Communicate with Store Managers, Area Managers and People Teams regarding pay and changes.
• Investigate and resolve pay queries; coordinate with Store Managers and HR teams.
• Maintain a high standard of customer service at all times.
• Produce letters, references and contracts.

Skills

Call handling

Customer service

Communication skills

IT literacy

Team player

Tools

Oracle HR systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Shared Services Helpdesk Administrator (9 Month FTC)

Join Superdrug Head Office- Make a Real Difference Every Day!

Hours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s the exciting

bit… A day includes:

You will support on all aspects of the Shared Services function including telephone calls, dealing with emails and managing and updating multiple systems.

The purpose of the role is to provide a centralised and effective support function to the wider Head Office and Store teams; with particular attention to queries expected to result from an ongoing deployment of a new Time and Attendance system. The Shared Service function is the point of call for all queries regarding Payroll Systems, Processes & Payslips.

Our aim is to create a streamlined and effective support system by taking a pro-active approach and communicating effectively with the rest of the business.

Key Responsibilities:

To support on the Shared Services helpdesk for all Superdrug and Savers colleagues with questions, queries and advice regarding pay and in particular regarding any queries on the new T/A system.

To work with all business units to ensure timely communication to all colleagues around paydays and changes to timescales.

To investigate and resolve pay queries by speaking to Store Managers, Area Managers and the People Teams working collaboratively with colleagues in the Shared Services and Payroll Team.

To Always Maintain a high standard of customer service.

To produce letters, references and contracts.

Key Stakeholders:

Internal

• Superdrug & Savers colleagues, IT, Store Ops, HR and Audit

Person Specification

• Ability to manage and answer a large volume of calls daily, the team can collectively take between 50 – 100 calls a day, with the latter being on pay day
• Being able to deal with sensitive situations effectively whilst being empathetic and discreet.
• Ability to work under pressure and deliver high volume, high quality work to demanding deadlines;
• Excellent numeric, written and verbal communication skills;
• Excellent planning and organisational skills;
• IT literate; including knowledge of Microsoft Outlook, Word and Excel
• Use of bespoke software such as Oracle or similar HR systems
• Confident, resilient and self-motivated, with a highly organised approach to work;
• A good team player who is happy working in a team or individually

Here’s what’s in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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