Retail Systems Testing Administrator

Superdrug; Croydon; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

33 days holiday

Staff discount codes

30% discount on Superdrug Own Brand

Hybrid working

Company pension matching

Learning and Development programmes

Job summary

Superdrug Head Office in Croydon is seeking a Promotional Testing Specialist to execute end-to-end testing for promotional events. You will validate promotions at till, ensure correct discounts, and collaborate with IT, Systems and Marketing to prepare for live launches.

The role offers hybrid working with 2 days from home and 3 days in the modern East Croydon office, with attractive benefits and extensive staff discounts. A customer-first mindset and proactive problem-solving are essential.

Responsibilities

• Execute end-to-end promotional testing for each event.
• Run structured testing of all promotional activity ahead of go-live, ensuring promotions perform correctly at till.
• Carry out detailed till-based validation of promotions.
• Test promotions by scanning products on test tills, validating correct discount application, offer triggering, and expected customer outcomes.
• Validate a wide range of promotional mechanics.
• Test multibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2, BOGOF, spend & save), including different transaction scenarios and quantities.
• Identify and resolve issues prior to go-live.
• Proactively detect scanning errors, incorrect discounts, or conflicting offers, and elevate issues to relevant teams for resolution
• Prioritise testing activity based on risk and complexity.
• Record and track testing outcomes.
• Collaborate cross-functionally to support issue resolution.
• Work closely with IT, Systems, and Marketing teams to troubleshoot test rig issues and ensure promotions are ready for launch
• Apply existing promotional testing processes within the new R10 system, supporting transition and ensuring promotions scan correctly in live stores

Job description

Join Superdrug Head Office- Make a Real Difference Every Day!

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s the exciting bit… A day includes:

Key Responsibilities:

• Execute end-to-end promotional testing for each event
• Run structured testing of all promotional activity ahead of go-live, ensuring promotions perform correctly at till.
• Carry out detailed till-based validation of promotions
• Test promotions by scanning products on test tills, validating correct discount application, offer triggering, and expected customer outcomes.
• Validate a wide range of promotional mechanics
• Test multibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2, BOGOF, spend & save), including different transaction scenarios and quantities.
• Identify and resolve issues prior to go-live
• Proactively detect scanning errors, incorrect discounts, or conflicting offers, and elevate issues to relevant teams for resolution
• Prioritise testing activity based on risk and complexity
• Use structured priority lists to focus on high-risk or complex promotions and ensure efficient use of the testing window.
• Record and track testing outcomes
• Document test results, scenarios, and issues using team trackers, ensuring a clear audit trail of validation activity
• Collaborate cross-functionally to support issue resolution
• Work closely with IT, Systems, and Marketing teams to troubleshoot test rig issues and ensure promotions are ready for launch
• Apply existing promotional testing processes within the new R10 system, supporting transition and ensuring promotions scan correctly in live stores

This job is a good fit for you if you:

• See every interaction with the customer as an opportunity to brighten their day
• Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
• Are ‘The Best You’ using positive language and behaviours with customers and team members
• Breaks down problems into smaller, manageable steps for easier resolution

What you’ll need:

• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform
• Committed to join in, have some fun and celebrate everyone’s hard work
• Builds great working relationships based on trust, respect and takes into account others needs
• Regularly asks for feedback and uses it to improve and grow
• Team up with others to find solutions through Ai and thrives on the strength of working together
• Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward
• Actively developing your ability to use AI effectively and think critically about outputs
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

Here’s what’s in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world’s largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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