Shared Ownership Income Co-ordinator - Lichfield

Bromford; Shenstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

Bromford is seeking a Shared Ownership Income Coordinator to enhance customer experiences through effective income management. The role involves managing income collection processes, offering technical support, and liaising with legal representatives, requiring extensive knowledge of shared ownership and welfare benefits.

Qualifications

• Experience in preparing NSPs and cases for court, working alongside solicitors.
• A full driving licence and access to a vehicle.

Responsibilities

• Responsible for the collection of income for Shared Ownership customers.
• Manage technical support and guidance related to income collection and welfare benefits.
• Point of contact between the Income Management Team and external legal services.

Skills

Detailed knowledge of shared ownership leases

Knowledge of welfare benefit legislation

Good IT skills

Strong communication skills

Attention to detail

Negotiation skills

Job description

Contract: Permanent, full-time, working 37.5 hours per week
Location: Lichfield
Application Closing Date: Thursday 19 June 2025

Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? If so, you belong at Bromford!

As an Shared Ownership Income Coordinator, you'll be responsible for the collection of income for our Shared Ownership (SO) customers. You will manage the provision of technical support and guidance to customers in relation to income collection and welfare benefits. As well as acting as the point of contact between the Income Management Team and our external legal advice service, ensuring that accounts are referred for legal action where necessary and liaise with solicitors acting on Bromford's behalf.

To succeed within this role, you will need an in depth knowledge housing and benefits as well as experience of the income collection process.

This role is permanent and full-time. You will be based from our main Lichfield office with travel across our other offices in Wolverhampton, Tewkesbury, and Chipping Sodbury on a regular basis. Therefore, a full driving licence and access to a vehicle is required.

What do you need?

• Detailed knowledge of shared ownership leases and the recovery process for arrears cases
• Knowledge of welfare benefit legislation
• Previous experience in preparing NSPs and cases for court, working alongside solicitors
• A willingness to find a solution for customer s individual needs, including effectively negotiating repayment arrangements
• Good IT skills, attention to detail, and an excellent work ethic
• Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
• A can-do attitude and a real desire to help our customers
• Strong IT skills

Closing date for applications is Thursday 19 June with interviews taking place at our Lichfield office.

Important information for internal colleagues:

If you are successful, you will move onto Bromford s new terms and conditions and will adopt these benefits as part of your colleague package. For more information and FAQs about the new T&Cs, visit Hub . (N.B. this will not apply if you are moving into a role as part of a secondment)

Secondments:

If you are seconded into a role that pays more than your substantive role, you will receive a secondment allowance. This effectively tops up your pay to match that of the seconded role for the duration of your secondment. As the allowance is separate from your substantive salary, it is not included in e.g. performance-related pay (PRP) calculations, pension contributions etc.

If your salary is more than that advertised for the role you're seconding into, there will be no drop in salary during the secondment.