Shadow Football Regulator - Service Delivery Manager

Media & Sport; Liverpool City Region; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

The Department for Media & Sport seeks a Shadow Football Regulator for overseeing the live operational delivery of digital services within the Independent Football Regulator. This position entails managing risks, supplier relationships, and supporting stakeholder networks as the regulator is established, offering a blend of digital product management and strategic oversight.

Benefits

Flexible working arrangements

26.5 days annual leave increasing with tenure

Civil Service pension with employer contribution

Access to employee benefits system

Paid volunteering leave

Generous maternity and paternity leave

Occupational sick pay

Confidential support and counselling services

Qualifications

• Proven experience delivering user-centered digital products in live environments.
• Strong project management skills coordinating resources and timelines.
• Experience in an AGILE delivery environment.

Responsibilities

• Overseeing operational delivery of the Independent Football Regulator's digital services.
• Managing service-related risks and escalations.
• Leading change management and transition activities.

Skills

Change management

Stakeholder management

Project management

Analytical skills

Problem-solving

Education

Relevant professional certifications in digital delivery

Job description

Length of employment: 2 years

Job Summary:
Shadow Football Regulator

We lead the Government's work on the future governance of football. At present, the Shadow Football Regulator comprises over thirty members of staff, led by an interim Chief Operating Officer, undertaking a range of activities in preparation for passage of the Football Governance Bill, which is currently in Parliament.

The Shadow Football Regulator is a dedicated team within DCMS which is responsible for setting up the Independent Football Regulator. It is ensuring the regulator has the right skills, governance and corporate functions so it can start work as soon as possible after the Bill receives Royal Assent.

This post, and its recruitment, is dependent on progress of the Bill, and the intention is for this role to transfer to the Regulator once it's legally established.

Please note that the Independent Football Regulator will be based in Greater Manchester but an exact location has yet to be determined.

Job Description:
Responsibilities include:

• Overseeing the successful live operational delivery of the Independent Football Regulators digital products and services.
• Managing service related risks and escalations where required.
• Providing high quality support functions to a diverse stakeholder network, including 1st line support for service inquiries and escalations.
• Supplier relationship and contract management, ensuring that a high quality of service is provided by all suppliers, in accordance with agreed KPIs and SLAs.
• Leading the change management and transition activities, associated with the delivery of the IFRs digital products and services into live operation.
• Supporting internal and external stakeholders in the adoption of new technologies, providing training, developing guidance and supporting materials.
• Managing incidents, requests, changes and escalation processes, ensuring timely responses, accurate reporting and establishing service improvement activities.
• Ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.
• Contributing to the continuous improvement of digital products and services, gathering user feedback, monitoring performance and completion of internal service reviews to inform the strategic vision for the IFRs digital services.
• Supporting the Business Analyst and Product Manager in the identification and development of problem statements and prioritisation of deliverables.
• Working with commercial counterparts to agree contractual terms and agreements with suppliers of the IFRs digital products and services.

Benefits

DCMS values its staff and offers a wide range of benefits to everyone who works here. We're committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include:

• Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home
  
• 26.5 days annual leave on entry, increasing to 31.5 days after 5 years' service
  
• A Civil Service pension with an employer contribution of 28.97%
  
• Access to the Edenred employee benefits system which offers discounts to popular retailers and access to various useful resources such as financial and savings advice
  
• 3 days of paid volunteering leave
  
• Up to 9 months maternity leave on full pay + generous paternity and adoption leave
  
• Staff reward and recognition bonuses that operate throughout the year
  
• Occupational sick pay
  
• Access to the Employee Assistance Programme which offers staff 24/7 confidential support and resources such as counselling, debt guidance and management advice
  
• Active and engaged staff networks to join including the LGBT+, Ethnic Diversity, Mental Health and Wellbeing and Gender Equality Networks
  
• Exceptional learning and development opportunities that you can explore alongside your day to day work
  
• Season ticket loan, cycle to work scheme and much more!
  

Terms and conditions at SCS grades will vary. Those applying for SCS roles should refer to the candidate information pack for more information on terms and conditions.
The ideal candidate would have the following key skills and experience:

Essential Requirements

• Proven experience of the delivery of user centred digital products and services, into and within a live operational environment.
• Proficient in change management, including the transition and user adoption of digital products and services.
• Excellent communication and stakeholder management skills, including supplier relationship and performance management.
• Strong project management skills, including planning, risk management and coordinating resources to meet delivery timelines.
• Experience working within an AGILE delivery environment, as part of a multidisciplinary team.
• Strong analytical and problem solving abilities.
• Proficient in the design and implementation of operational processes that enable effective service delivery.

Desirable Skills

• Relevant professional certifications in IT service management or working towards the required levels (e.g. ITIL 4).
• Experience working in digital delivery within a regulatory environment.
• Experience of GDS assessments and knowledge of GDS service standards.
• Experience setting up a new organisation or function.
• Relevant professional certifications in IT project management or working towards the required levels (e.g. AGILE or PRINCE2).
• Understanding of data privacy and protection.

To apply for this vacancy, you will need to submit the following documents which will assessed against the experience success profile :

• A CV setting out your career history, with key responsibilities and achievements. Please ensure you provide employment history that relates to the essential and desirable criteria, and that any gaps in employment history within the last 2 years are explained. The CV should not exceed more than 2 x A4 pages and you should insert your CV into the "Job History" section on Civil Service Jobs on the Civil Service Jobs application form.
• A Statement of Suitability (max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed however these will not be considered in the assessment of your application except in circumstances where there are a high number and calibre of candidates.

For the shortlist , we will select applicants demonstrating the best fit for the role by considering the evidence provided in your application.

In most cases interviews will take place remotely via Google Meet video call. However please refer to the Candidate Information Pack to confirm the interview approach.

Further information

If the vacancy is offered as FTA/Loan, existing Civil Servants must join on a Loan basis only. Prior agreement to be released on loan must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to Department for Culture, Media and Sport from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

New entrants are expected to join on the minimum of the pay band.

DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the 'Candidate Information Pack' attached.

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances

some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustment

We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process.

In order to request an adjustment, please:

Complete the 'Assistance required' section on the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one.

Alternatively, contact the Government Recruitment Service via [e-mail] as soon as possible before the closing date to discuss your needs.

Accessibility

If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert.

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