SFCC/SFMC L2 Analyst for Experience Innovation

twentysix; United Kingdom; Hybrid; GBP 9,000 - 19,000; Full time

Benefits offered by this job

Remote and hybrid options

International mobility

Professional development

Job summary

Valtech is seeking a SFCC/SFMC-L2 Analyst in Bangalore to join a fast-paced experience innovation team. You’ll diagnose incidents across storefronts, monitor performance, and collaborate with cross-functional teams to ensure smooth eCommerce operations.

The role requires 2+ years of experience, strong English communication, and familiarity with Salesforce B2C Commerce Cloud, SFRA, and integrate with PIM/DAM/ERP systems. Hybrid/remote options available within the Bangalore location.

Qualifications

• Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA, and APIs
• Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout and order management
• Experience with Business Manager administration, configuration and log analysis
• Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model
• Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis (non-development role)
• Understanding of payment gateway, tax and fraud-prevention integrations in an eCommerce context
• Strong analytical mindset and attention to detail in a high-traffic environment
• Good written and spoken English
• Nice to have: Salesforce B2C Commerce Cloud Developer or Business Practitioner certification
• Nice to have: Exposure to headless/composable storefront implementations

Responsibilities

• Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search and order flows across both SFRA and PWA storefronts
• Monitor site performance, order processing and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows
• Investigate issues linked to payment service provider integrations (e.g. card and alternative payment methods), PSP callbacks, tax and fraud screening, and checkout errors
• Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS and fulfilment systems via the integration/middleware layer
• Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3
• Support content and merchandising business-as-usual activities (e.g. slot configuration, catalog/category checks) when incidents are content related
• Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams
• Provide heightened monitoring support during peak trading periods (sales events, product launches, seasonal campaigns)
• Maintain knowledge base articles documenting known errors, workarounds and resolution steps
• Collaborate with the Core and Marketing Cloud support streams on shared, cross-channel customer journeys

Skills

SFCC/SFMC

Salesforce B2C Commerce

SFRA

Agile

JavaScript basics

English communication

Tools

ServiceNow

JIRA

Job description

Valtech is seeking a SFCC/SFMC-L2 Analyst in Bangalore to join a fast-paced experience innovation team. You’ll diagnose incidents across storefronts, monitor performance, and collaborate with cross-functional teams to ensure smooth eCommerce operations.

The role requires 2+ years of experience, strong English communication, and familiarity with Salesforce B2C Commerce Cloud, SFRA, and integrate with PIM/DAM/ERP systems. Hybrid/remote options available within the Bangalore location.