Sexual Health Receptionist

The post holder will support service users to access all aspects of the provision available from the Integrated Sexual Health Service, as well as providing support to the Customer Services Supervisor regarding customer service for service users.

The post holder will maintain patient/client records in accordance with Information Management policies, updating/amending demographics and clinic details on the Inform system where necessary. Paper clinical records may need to be prepared, retrieved and filed for some services and ensuring compliance on filing, retention and destruction, including scanning and archiving as appropriate.

The main priority of this position is providing a full range of customer service duties including meeting and greeting service users, booking appointments, taking phone calls and messages and inputting data onto, or to cleanse data from, the Inform system or any other system as required.

Inclusion, created in 2002, is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

07 April 2025

Agenda for change

Band 2

£24,169 a year per annum, pro rata

Permanent

Part-time

301-IT-25-7115212

Branston Clinic, Burton, Burton on Trent, DE14 3EY

Please see the attached job description for the full list of duties and responsibilities; a summary is below:

• Providing a full range of customer service duties
• To provide a first point of contact for all service users and carers
• Meet and greet service users and support their access to the self-managed care options
• Providing a telephone service to all service users, book appointments using the Inform EPR system and signposting to other spokes and services
• Taking other phone calls, as appropriate, accurately recording messages and ensuring they are passed on appropriately
• To support the closure of clinical venues (with nursing staff), if working at a clinic location as necessary
• To provide general administrative support to the ISH Service as directed by the Service Support Manager

• NVQ Level 2 in Customer Service or equivalent qualification or equivalent knowledge gained through relevant experience

• Experience of using computer-based information systems in an office environment
• Previous experience of working with the public both on a face-to-face basis and over the telephone

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Inclusion

Branston Clinic, Burton, Burton on Trent, DE14 3EY

https://www.mpft.nhs.uk