SEU Triage Ward Clerk - Centralised Recruitment

Oxford University Hospitals NHS Foundation Trust; Banbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major NHS teaching trust in Banbury is looking for a dedicated ward clerk for the Surgical Emergency Unit (SEU). You will provide essential support by ensuring the timely recording of data and offering excellent customer care to patients. Ideal candidates should be organized, detail-oriented, and ready to adapt to flexible shifts. A commitment to staff development with comprehensive training will be provided. Join us in delivering compassionate care.

Benefits

Supernumerary training period

Commitment to staff development

Qualifications

• Must have customer care experience.
• Ability to maintain patient confidentiality.
• Experience in data entry is an advantage.

Responsibilities

• Provide 24/7 cover in the SEU Triage assessment area.
• Communicate effectively with patients and staff.
• Record and input sensitive patient data accurately.
• Help ensure smooth running of SEU Triage.

Skills

Excellent customer care

Attention to detail

Good keyboarding skills

Organizational skills

Flexible approach

Tools

EPR system

Job description

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient-facing administration workforce is vital to our organisation. Without them, our front-line Doctors, Nurses, and Allied Health Professionals cannot deliver the excellent care to our patients that we strive for. As a support to our clinical workforce within the divisions, you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit (SEU).

The successful applicant will work within the SEU Triage assessment area, where 24/7 ward clerk cover is provided. The post holder will be asked to work day and night shifts, weekdays and weekends, as part of the administration team to ensure the smooth running of SEU Triage.

The post holder will provide excellent customer care, demonstrating a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner, and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.

You should enjoy communicating with a wide range of people, be highly organised, and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.

As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and will help you develop your skills for the role, as required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more at www.ouh.nhs.uk.

The Trust comprises four hospitals: the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.

Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.