Settlements Manager

Npower Commercial Gas Limited; Metropolitan Borough of Solihull; On-site; GBP 70,000 - 120,000; Full time

Job summary

E.ON UK is seeking a Generation Services Settlements Manager to lead the production of complex statements, self-billing documents and invoices for power products and environmental certificates. You will own the governance framework, ensure DOA authorisation and maintain accurate margin reporting across a £1bn per annum business.

In this senior role you will manage the Settlements Team, drive process improvements, and collaborate with I&C Finance, Commercial Operations, Sales and Regulation to

Qualifications

• Strong IT skills with advanced Excel, VBA and statistical packages.
• Knowledge of internal risk policies and procedures.
• Ability to translate complex issues into clear strategic guidance for Directors and the Board.
• Results‑driven with a track record of meeting tight deadlines.
• Experience leading a team in a demanding environment.

Responsibilities

• Own the control and governance framework for statements, self-billing and invoices.
• Lead the Settlements Team and manage workflow, SLAs and customer queries.
• Collaborate with I&C Finance, Commercial Operations, Sales and Regulation.
• Drive process improvements to protect gross margin and efficiency.
• Provide development and performance management for staff.

Skills

Advanced IT skills

Risk management

Stakeholder management

Team leadership

Deadline driven

Education

Numerate degree

IS/Business degree

Tools

Excel

VBA

Statistical packages

Job description

The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a £6billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK. Generation Services is a key growth area within the I&C Pillar, providing a route to market for independent generators to sell their generated electricity and environmental certificates. Generation Services contributes c25% of the overall I&C EBITA with growth plans of c20% per annum as this market space is set for significant growth in line with UK net zero target. The Generation Services Settlements Manager is accountable for managing the production of complex export power and renewable certificate statements and for the processing of all export invoices received from Generation Services customers in a growing business. In addition, they are accountable for the receipt and processing of environmental certificates including ROCs and REGOs to a monthly or annual timeline as prescribed in Route to Market agreements or customer contracts. They will also be fully accountable for the I&C management of Fuel Mix Disclosure submissions, and environmental certificate redemptions and audits on an annual basis. The post holder will be accountable for the maintenance, development and automation of new and existing billing and settlement processes supporting a suite of complex electricity products, including those for embedded benefits, ROCs, REGOs and netting arrangements. They will need to understand in detail our product terms and conditions and use their understanding of customer contracts/settlements to influence the development of such products ensuring the terms are sufficiently robust to improve the risk profile and risk adjusted returns of the business. Accountable for delivery of statements, self-billing documents, invoice receipts and actual payment across automated platforms and spreadsheets supporting accuracy of actual margin, cost and revenue reported by finance. The role will require a strong team manager with significant stakeholder management across I&C Commercial Operations, Finance, Sales and Regulation at a senior management level. This will require detailed knowledge of end-to-end Generation Services commercial and I&C financial processes. The role holder will line manage the entire Operational Settlement team, and is therefore accountable for workflow management and meeting all settlement SLA's, with a focus on first in class service and excellent customer query management. The post holder will be responsible for talent management and development across the entire settlement team. Delivering a high performing and high engagement culture, supported with a robust performance management approach.

Accountable for ensuring appropriate control in place to manage the entire £1bn p.a. Generation Services business statement, self-billing documents and invoice production for power related products and environmental certificates ensuring DOA authorisation is adhered to and that effective risk mitigation is in place. The scale of this business is expected to increase by c20% per annum over the next few years.

Through clear leadership, develop and deliver a capability within the Settlements Team to understand and interpret complex contract and product structures ensuring that processes, systems and SLAs are developed, that improve on control procedures, and that support the efficient production of statements, self-billing documents and invoices whilst recognising and mitigating the risk involved. This will protect gross margin through the contract lifecycle and contribute delivery of the business plan EBITA.

This Settlement Team development will be in line with the operational excellence strategic plans directed by the Generation Services Operations Manager and must be fit for purpose for a business expected to grow by c20% per annum.

Accountable for ensuring statements, self-billing documents and invoices and associated reports are managed in a robust and controlled governance framework ensuring sufficient control and mitigation of risk. To ensure commercial risks are understood, mitigated and managed within the retail risk appetite framework.

Guide finance in understanding the complex commercial risks associated with Generation Services contracts supplying revenue, cost, provision and liability reporting along with detailed margin information to ensure the Generation Services P&L is understood by the Generation Services senior management team.

Working closely with the I&C Finance Management Team, ensure Generation Services statements and invoices can be reconciled in finance systems supporting accurate reporting of Generation Services margin.

Influence strategic and tactical development of I&C products to ensure the ability to optimise commercial value i

• Excellent advanced IT skills, including the MS Office suite, particularly Excel, VBA and statistical packages.

• Strong knowledge of internal risk policies, procedures and corporate risk directives.

• Demonstrated ability to translate theoretical knowledge into practical, real-world situations and articulate complex issues clearly, concisely and compellingly to Director and Board level stakeholders within our customer base.

• Results-oriented, with the ability to meet tight deadlines and provide clear, concise feedback and reporting to senior management.

• Able to thrive in a challenging environment, effectively managing workload and directing a team while balancing complex and competing demands.

• A numerate or IS/Business-related degree is desirable, for example in Finance, Maths, Economics or Business Systems.

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Generation Services is a key growth area within the I&C Pillar, providing a route to market for independent generators to sell their generated electricity and environmental certificates. The business contributes c25% of overall I&C EBITA and is expected to grow by c20% per annum, driven by significant market growth in line with the UK’s net zero target.

The Generation Services Settlements Manager is accountable for the production of complex export power and renewable certificate statements, processing export invoices and managing environmental certificates, including ROCs and REGOs, in line with Route to Market agreements and customer contracts. The role also has full accountability for I&C Fuel Mix Disclosure submissions, certificate redemptions and annual audits. The post holder will lead the maintenance, development and automation of billing and settlement processes supporting complex electricity products, including embedded benefits, ROCs, REGOs and netting arrangements. This requires a detailed understanding of product terms, customer contracts and settlements, using this knowledge to influence product development, strengthen controls and improve risk-adjusted returns. They will also ensure accurate delivery of statements, self-billing documents, invoice receipts and payments, supporting accurate margin, cost and revenue reporting.

This is a senior team management role requiring strong stakeholder management across I&C Commercial Operations, Finance, Sales and Regulation, alongside detailed knowledge of Generation Services commercial and financial processes. The post holder will lead the entire Operational Settlements Team, with accountability for workflow, settlement SLAs, customer service and query management. They will also drive talent development and a high-performing, highly engaged culture through robust performance management.

• Own the control and governance framework for the £1bn p.a. Generation Services business, covering statements, self-billing documents and invoice production for power products and environmental certificates. Ensure DOA authorisation, risk mitigation and the retail risk appetite framework are consistently applied. The business is expected to grow by c20% per annum.
• Lead the development of Settlements capability, ensuring the team can understand and interpret complex contract and product structures, with processes, systems and SLAs that strengthen controls, manage risk and support efficient settlement. This will protect gross margin throughout the contract lifecycle and contribute to delivery of business plan EBITA, in line with the operational excellence strategy and planned business growth.