Settlements Manager

E.ON; Metropolitan Borough of Solihull; Hybrid; GBP 62,000 - 75,000; Full time

Benefits offered by this job

Award-winning workplace

26 days annual leave

Generous pension

Life cover

Bonus opportunities

Flexible benefits

Hybrid work policy

Job summary

E.ON Solihull is seeking a Settlements Manager to lead the delivery of complex export power and environmental certificate statements, invoicing, and ROC/REGO management. Hybrid work in Solihull. Strong leadership and data skills required.

The role requires building automation in billing processes, ensuring accurate statements, and maintaining governance across a £1bn annual business. You will partner with Finance and Regulation to ensure margin reporting.

Qualifications

• Excellent advanced IT skills, including Excel, VBA and statistical packages.
• Strong knowledge of MS Office and data tools.
• Analytical mindset with ability to interpret complex data.

Responsibilities

• Lead the Operational Settlements Team with defined SLAs and strong governance.
• Own statements, invoicing, and settlements for complex products and certificates.
• Drive automation and controls to protect gross margin across the contract lifecycle.
• Provide commercial insight to contracts, revenue and costs for senior stakeholders.
• Manage senior customer relationships and resolve complex settlement queries.
• Ensure DOA authority for statements up to £15m and align with Route to Market.

Skills

Excel

VBA

MS Office

Statistical packages

Education

Numerate or IS/Business-related degree

Job description

Settlements Manager Salary- £61,601 - £74,963

Location- Solihull with hybrid working- Permanent

npower Business Solutions (nBS) is E.ON UK's Industrial and Commercial (I&C) pillar and a market leader in B2B energy retail. I&C is a £6bn business serving c60,000 customers and 300,000 meter points, with ambitions to become the UK's number one B2B energy supplier.

Generation Services is a key growth area, providing independent generators with a route to market for electricity and environmental certificates. Contributing c25% of I&C EBITA, it is expected to grow by c20% annually, driven by market growth aligned with the UK's net zero ambitions.

The Generation Services Settlements Manager leads the delivery of complex export power and renewable certificate statements, export invoicing and the management of ROCs and REGOs in line with customer contracts and Route to Market agreements. The role also owns I&C Fuel Mix Disclosure submissions, certificate redemptions and annual audits.

The post holder will lead the development and automation of billing and settlement processes for complex products, including embedded benefits, ROCs, REGOs and netting. Using detailed product and contract knowledge, they will influence product development, strengthen controls, improve returns and ensure accurate statements, invoicing, payments and financial reporting.

This senior leadership role requires strong stakeholder management across Commercial Operations, Finance, Sales and Regulation. The post holder will lead the Operational Settlements Team, owning workflows, SLAs, customer service and queries, while driving talent development, performance and a high-performing, engaged culture.

Own the control and governance framework for the £1bn p.a. Generation Services business, covering statements, self-billing and invoices for power products and environmental certificates. Ensure DOA authorisation, risk mitigation and retail risk appetite requirements are consistently applied. The business is expected to grow by c20% annually.

Develop Settlements capability , ensuring the team can interpret complex contracts and products, supported by robust processes, systems and SLAs. Strengthen controls, manage risk, protect gross margin throughout the contract lifecycle and support business plan EBITA and operational excellence.

Provide Finance with commercial insight into contracts, revenue, costs, provisions, liabilities and margins, ensuring the P&L is understood by the Senior Management Team. Partner with I&C Finance to reconcile statements and invoices and ensure accurate margin reporting.

Influence I&C product development , ensuring commercial value is balanced with commodity and operational risks across bespoke transactions, valuations and processes. Ensure systems provide effective controls for new and existing products.

Own Settlements workflow and resource allocation , ensuring statements, self-billing and invoices meet Route to Market and customer contract deadlines. Make appropriate commercial and strategic trade-offs when demand exceeds capacity.

Drive continuous improvement and automation across settlements, certificate management and financial reporting, supporting I&C's digitisation strategy and delivering an excellent customer experience.

Lead and develop the Settlements Team , managing workflow, resources and performance while building a high-performing, engaged team equipped to support c20% annual business growth.

Manage senior customer relationships , engaging C-Suite and Director-level stakeholders to resolve complex settlement queries and maintain strong relationships.

Hold personal DOA authority to approve statements up to £15m.

What we need from you Excellent advanced IT skills, including the MS Office suite, particularly Excel, VBA and statistical packages.

Strong knowledge of internal risk policies, procedures and corporate risk directives.

Demonstrated ability to translate theoretical knowledge into practical, real-world situations and articulate complex issues clearly, concisely and compellingly to Director and Board level stakeholders within our customer base.

Results-oriented, with the ability to meet tight deadlines and provide clear, concise feedback and reporting to senior management.

Able to thrive in a challenging environment, effectively managing workload and directing a team while balancing complex and competing demands.

A numerate or IS/Business-related degree is desirable, for example in Finance, Maths, Economics or Business Systems.

Here's what you need to know Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2026 and the Best Place to Work for 16-34-year-olds.

Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.

Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today