SETSU IT Technician (SEROCU)

Thames Valley Police; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Thames Valley Police is seeking an enthusiastic SETSU IT Technician to join their team, providing vital IT support and design services within a specialized unit. This full-time role is ideal for candidates with strong interpersonal skills, a good understanding of IT networks, and a UK Driving Licence. You'll engage in both local and national inquiries while supporting investigative teams.

Benefits

Generous pension scheme

Annual leave entitlement

Good work/life balance

Qualifications

• Strong interpersonal and customer service skills.
• Ability to explain complex information clearly.
• Familiarity with computers and understanding of IT infrastructure.

Responsibilities

• Act as a senior IT Technician providing design and support services.
• Provide 3rd line support for IT service inquiries.
• Work flexible hours and occasionally away from home.

Skills

Interpersonal skills

Customer service skills

Logical thinking

Education

Familiarity with IT networks

Job description

Join to apply for the SETSU IT Technician (SEROCU) role at Thames Valley Police

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Join to apply for the SETSU IT Technician (SEROCU) role at Thames Valley Police

Our South East Technical Surveillance Unit (SETSU) provides a comprehensive technical capability to the South East regional forces, specialist investigative teams and law enforcement partners.

SETSU have an opening for an IT Technician to act as a senior member of the team, providing design, testing, and implementation services on a wide variety of IT systems both on-premises and within Microsoft Azure Cloud. You will also act as a 3rd line support contact for all IT service related enquires locally, regionally, and nationally.

We are looking for an enthusiastic individual who has strong interpersonal and customer service skills as end user support is provided both over the phone and via email. The right person will have the ability to explain complex information to different audiences and to be able to think logically in a fast-paced environment whilst maintaining a high level of accuracy.

You must be familiar with computers and have a good understanding of the principles of an IT network and infrastructure.

You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home. For this reason, a full UK Driving Licence is essential to the role.

Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain vetting level SC together with a number of enhanced security checks. In order to achieve this, you must be a British National and have resided in the UK for the past five years. Exemptions may apply for overseas or other diplomatic service (with HM Government), and studying abroad.

You can find more information about security vetting here.

How To Apply

To apply, click on the “Apply” button below and submit your application before the closing date of Sunday 22 June 2025 at 23:55hrs.

The leadership within CTPSE and SEROCU are actively committed to embedding and sustaining an inclusive culture that recognises and champions the diversity of our people, and promotes equity and equality so that everyone can succeed at work. The region is delivering this commitment through a long term strategy that takes a holistic and intersectional approach to wellbeing & inclusion. Our strategy is underpinned by the five strategic objectives;

Inclusive Culture – We will create, embed, and continually develop an inclusive culture for our people.

Engaged & Involved – We will ensure our people are engaged, involved, and listened to.

Wellbeing – We will prioritise the wellbeing of our people.

Representation – We will attract, recruit, retain and develop a diverse workforce.

Inclusive by Design – We will ensure that inclusion is a core principle of our policies, products, and decisions.

We welcome applications from those interested in part time and flexible working, and encourage applications from our under represented communities.

Our people say that benefits include a good work/life balance, a supportive and welcoming place to work and excellent terms including a generous pension scheme and annual leave entitlement.

If you have any questions about the role, please contact [e-mail] quoting the Job Reference number 22534. If you have applied for this role in the last six months, we respectfully ask that you do not reapply at this current time.

IMPORTANT: If you are already a Thames Valley Police (TVP) member of staff and you have been in your post for less than twelve months, your application must be supported by your line manager. We will require written confirmation from your line manager in order to proceed.

Shift allowance, on-call or other job related allowances from your previous role will not be protected unless they are attached to the new role.

We reserve the right to close this vacancy if we receive a high volume of applications. Should you wish to apply for this post, we advise you to complete and submit your application form as soon as possible.

Please use Google Chrome or Microsoft Edge when completing your application, wherever possible, as this will enhance performance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Enforcement

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