Session Manager: Lead Service & Team Excellence

BUZZ Bingo; Ipswich; On-site; GBP 16,531 - 19,286; Full time

Benefits offered by this job

Wellbeing apps

Thrive NHS app

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform

Fire safety & COSHH training

Mental health support

4 weeks annual leave

Holiday buy scheme

Staff discount

Refer a friend

Life assurance

Pension scheme

Job summary

Buzz Bingo is seeking a Session Manager for our Ipswich club. This full-time 40-hour role involves daytime, evening, late-night, and weekend shifts with a starting rate of £12.71 per hour, rising to £13.67 after probation and sign-off.

You will lead from the front, delivering exceptional customer service and supervising the team to ensure a superb guest experience. You will run bingo sessions, build rapport with customers, and help maintain a safe, engaging environment across all club

Qualifications

• Experience delivering first-class customer service in hospitality, retail or leisure
• Ability to supervise and support a team to meet standards
• Strong communication and interpersonal skills across diverse customers

Responsibilities

• Run Bingo Sessions, supervising the operation and coaching the team
• Build rapport and relationships with customers and colleagues
• Be flexible across club duties from front of house to bar, kitchen and housekeeping
• Maintain a safe, responsible gambling environment for customers and staff

Skills

Customer service

Leadership

Communication

Supervisor experience

Job description

Buzz Bingo is seeking a Session Manager for our Ipswich club. This full-time 40-hour role involves daytime, evening, late-night, and weekend shifts with a starting rate of £12.71 per hour, rising to £13.67 after probation and sign-off.

You will lead from the front, delivering exceptional customer service and supervising the team to ensure a superb guest experience. You will run bingo sessions, build rapport with customers, and help maintain a safe, engaging environment across all club