SES Casework Support Assistant

Leicester City Council; East Midlands; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Supportive team environment

Professional development opportunities

Career progression

Job summary

Leicester City Council’s Special Education Service is seeking a permanent administrator to support SEND Inclusion Officers with EHCP processes, including assessments, annual reviews, amendments and placement consultations, within statutory timescales.

You will maintain case records, handle correspondence with families and schools, coordinate professional advice, and help the team meet deadlines and service requirements, delivering high-quality support to children and families.

Qualifications

• Experience in an administrative, casework support or public service environment.
• Strong written and verbal communication skills.
• Highly organised, managing competing priorities and deadlines.
• Analysing information and keeping accurate records.

Responsibilities

• Support EHCP processes with assessments, annual reviews, amendments and placement consultations.
• Maintain accurate case records and correspondence.
• Coordinate collection of professional advice.
• Help the team meet statutory deadlines and service requirements.
• Communicate with families, schools, health professionals and partner agencies.
• Prepare documentation for panels, meetings and tribunal proceedings.

Skills

Communication

Organization

Stakeholder management

Microsoft Office

Tools

Microsoft Office

Job description

This permanent post sits in the SEND team of Leicester City Council's Special Education Service, supporting SEND Inclusion Officers. The work centres on coordinating Education, Health and Care Plan processes, including assessments, annual reviews, amendments and placement consultations, within statutory timescales. The post is full-time at 37 hours a week, with case records, correspondence with families and schools, and tribunal paperwork. Interviews or assessments are set for the week commencing 16 November.

What the job involves

• Support SEND Inclusion Officers with EHCP processes, including assessments, annual reviews, amendments and placement consultations
• Maintain accurate case records and correspondence
• Coordinate the collection of professional advice
• Help the team meet statutory deadlines and service requirements
• Communicate with parents, carers, schools, colleges, health professionals and partner agencies
• Help families through the EHCP process
• Prepare documentation for panels, meetings, mediation and SEND Tribunal proceedings, including tribunal bundles
• Handle all information in line with data protection and confidentiality requirements
• Work within agreed procedures

What’s required

Experience

• Experience in an administrative, casework support or public service environment
• Experience of excellent customer service and building working relationships with stakeholders

Skills & knowledge

• Strong written and verbal communication skills
• Highly organised, managing competing priorities and working to deadlines
• Confidence using Microsoft Office and electronic record management systems
• Analysing information, identifying appropriate actions and keeping accurate records

Other

• Shared commitment to collaborative working and positive outcomes for children and young people

Nice to have

• Experience within SEND, education, health or social care
• Awareness of SEND legislation, Education, Health and Care Plans and related processes

What’s offered

• Supportive and inclusive working environment
• Opportunities for professional development
• Career progression opportunities
• Training and support on SEND legislation and EHCP processes