Servive Desk Analyst

Just IT; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading specialist in integrated marketing is seeking to hire IT support engineers in London. The role involves responding to customer queries, troubleshooting hardware and software issues, and managing user accounts. You'll play a critical part in ensuring smooth IT operations across multiple offices while benefitting from a structured career path and excellent perks.

Benefits

25 days’ annual leave

Company pension

Healthcare

Season ticket loan

Access to onsite gym

Qualifications

• Experience with hardware support and troubleshooting.
• Proficiency in software packaging and OS deployment.
• Ability to manage user accounts and IT assets.

Responsibilities

• Responding to customer queries and troubleshooting issues.
• Gathering and distributing unassigned tickets for quick resolution.
• Providing on-site support across multiple offices as needed.

Skills

Windows 10

Windows 11

Microsoft Office

Active Directory administration

Exchange administration

Networking basics

Tools

SCCM

PowerShell

Job description

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Our client is a leading specialist in providing integrated marketing amongst other things. With over employees in the business you will provide support across offices in and around London.

Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.

In addition to this commitment, talent and sheer hard work gets noticed and rewarded.

For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.

About the Role

Interested in working for a company that heavily promotes organic growth?!

This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.

Key Responsibilities

• Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
• Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people
• Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
• Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.Escalate issues to third-line support, vendors, or to other teams where necessary.
• Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
• Image laptops and desktops using SCCM.
• Create and manage user accounts using Active Directory and MS Exchange and Office .
• Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
• Respect confidentiality of customer information and promote adherence to security policies.
• Maintain accurate records of IT assets

Candidate Requirements

• Essential:experience with Windows 10, Windows 11, Microsoft Office, Office, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
• Ideal:Software packaging, OS deployment (SCCM) and PowerShell.
• Working hours will be 37.5 hours a week during standard business hours 9am – 5.30pm
• 25 days’ annual leave
• Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path
• Excellent benefits such as company pension/healthcare/season ticket loan
• Access to onsite gym

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.