Services Operations Manager

Schneider Electric - Global; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company in the energy sector as you lead the Digital Energy Service regional team to drive service growth and ensure client satisfaction. Leverage your engineering background and people management skills to cultivate a high-performing team while adhering to top-tier Health & Safety standards and driving digital service adoption.

Benefits

Competitive salary & bonus

28 days leave + public holidays

Pension scheme

Share scheme

Wellbeing support

Internal mobility opportunities

Qualifications

• Experience leading field-based teams essential.
• Understanding of P&L and commercial impact critical.
• Ability to drive service business growth and customer satisfaction.

Responsibilities

• Lead execution of support contracts and field quote activities.
• Drive service business growth and customer satisfaction.
• Conduct performance reviews and manage direct reports.

Skills

People management

Sales skills

Team communication

Education

HND/HNC or degree in engineering

Job description

Mission:

Lead the Digital Energy Service regional team in executing support contracts and field quote activities. Accountable for financial performance and customer satisfaction, aligned with quality standards. Drive digital service adoption, legacy transitions, and workforce development.

Key Responsibilities:

• Ensure top-tier Health & Safety standards.
• Drive service business growth, converting orders to revenue and maximizing profitability.
• Reignite contracts with lost/dormant accounts and ensure customer satisfaction across all stakeholders.
• Ensure quality compliance and continuous improvement.
• Maximize resource utilization and embed efficiency in service delivery.
• Promote digital/connected service plans and legacy transitions.
• Collaborate on cash collection and target achievement.
• Lead, coach, and retain service engineers, supporting professional development and engagement.
• Conduct performance reviews, manage direct reports, and handle difficult conversations.
• Manage installed base customer interaction plans.

Skills & Qualifications:

• HND/HNC or degree in engineering or equivalent experience.
• Proven experience in people management and leading field-based teams.
• Strong understanding of P&L, margins, and commercial impact.
• Ability to sell services and solutions to customers.
• Skilled in team communication, coaching, and performance management.

Why Schneider Electric?
Diversity & Inclusion are central to our identity. We believe diverse teams drive innovation and collaboration. We proudly support the Disability Confident Program.

What We Offer:
Competitive salary & bonus, 28 days leave + public holidays, pension, share scheme, wellbeing support, internal mobility, and more.

Apply Now:
Submit your application online. Let us get to know you!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills & Qualifications:

• HND/HNC or degree in engineering or equivalent experience.
• Proven experience in people management and leading field-based teams.
• Strong understanding of P&L, margins, and commercial impact.
• Ability to sell services and solutions to customers.
• Skilled in team communication, coaching, and performance management.

Why Schneider Electric?
Diversity & Inclusion are central to our identity. We believe diverse teams drive innovation and collaboration. We proudly support the Disability Confident Program.

What We Offer:
Competitive salary & bonus, 28 days leave + public holidays, pension, share scheme, wellbeing support, internal mobility, and more.

Apply Now:
Submit your application online. Let us get to know you!

Mission:

Lead the Digital Energy Service regional team in executing support contracts and field quote activities. Accountable for financial performance and customer satisfaction, aligned with quality standards. Drive digital service adoption, legacy transitions, and workforce development.

Key Responsibilities:

• Ensure top-tier Health & Safety standards.
• Drive service business growth, converting orders to revenue and maximizing profitability.
• Reignite contracts with lost/dormant accounts and ensure customer satisfaction across all stakeholders.
• Ensure quality compliance and continuous improvement.
• Maximize resource utilization and embed efficiency in service delivery.
• Promote digital/connected service plans and legacy transitions.
• Collaborate on cash collection and target achievement.
• Lead, coach, and retain service engineers, supporting professional development and engagement.
• Conduct performance reviews, manage direct reports, and handle difficult conversations.
• Manage installed base customer interaction plans.