Services Engineer

Technogym S.p.A.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Technogym is seeking a Services Engineer to join our field service team in Greater London. You will act as a customer advocate, resolving installation and service requests to ensure complete satisfaction and high-quality fitness experiences.

You will execute work orders, manage parts inventory, and provide clear technical guidance to customers while adhering to health & safety standards. 3–5 years of relevant experience preferred.

Qualifications

• 3–5 years’ experience in a similar field service role.
• Diploma or degree in Electronics & Communications or related field.
• Strong troubleshooting, testing, and repair skills for technical equipment.
• Ability to use mobile diagnostic tools and apps.
• Knowledge of IT networking is advantageous.

Responsibilities

• Execute jobs in line with defined standard operating procedures.
• Achieve field performance metrics (TTS, FTFR and JMR3).
• Manage stock of parts and ensure inventory accuracy.
• Educate customers in the technical use and care of Technogym equipment.
• Perform root cause analyses to identify proper parts and solutions.
• Manage service reports and work orders per SOPs.
• Provide structured, technical feedback on issues from the market.
• Ensure safe and compliant use of work-related equipment and vehicles.

Skills

3-5 years experience in field service

Electrical/Electronics engineering

Troubleshooting & repair

Mobile tools & apps

IT networking knowledge

Education

Diploma / Degree in Electronics & Communications or similar

Tools

Service management tools

Repair tools & equipment handling

Job description

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you! One of Technogym’s goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere

We are looking for a problem solving Services Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Your Impact

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years’ experience in a similar role
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency, intellectually open mind and aptitude for teamwork

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083