Services Engagement Resource Planner

Softcat; Marlow; Hybrid; GBP 12,000 - 21,000; Part time

Job summary

Join a leading technology solutions company as a Services Engagement Resource Planner. In this part-time role, you'll coordinate resources, manage schedules, and support internal customers. Enjoy flexible working patterns and a supportive team environment that values individuality and encourages growth.

Qualifications

• Excellent communication skills and ability to build rapport.
• Willingness to learn about Services and become an expert.
• Attention to detail and ability to multitask.

Responsibilities

• Advising internal customers on the correct resource for projects.
• Scheduling and coordinating engineers for projects and presales.
• Keeping Resource Desk documents and systems up to date.

Skills

Communication

Attention to detail

Multitasking

Job description

PLEASE NOTE:

We are looking for someone who can work the following times: Wednesday 12:45pm till 4:30pm - 3.75 hours, Thursday 8:30am till 5pm - 7.5 hours, Friday 8:30am till 5pm - 7.5 hours. Total: 18.75 hours.

Would you like to kick start your career in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Services Engagement team

The Services Engagement department is a newly created team to support sales with the resourcing of all our Services Towers.

Success. The Softcat Way.

Softcat is a £1 billion+ pa turnover technology solutions business and a trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cybersecurity, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where you can achieve more for your career.

Your Role: As part of a growing team, you'll have plenty of opportunity to contribute to improvements in process and efficiency through innovation and idea sharing.

As Services Engagement Resource Planner, you'll be responsible for:

• Advising internal customers on the correct resource for a project, whether an internal consultant or third party
• Inbox/ticketing management regarding Tech & Services queries
• Scheduling and coordinating engineers for projects and presales engagements; booking admin and training days
• Ensuring engineers scheduled have the appropriate skills to meet customer and account manager expectations
• Assisting with cost recovery and invoicing consultants' time
• Keeping the Resource Desk documents and systems up to date

We'd love you to have:

• Excellent communication skills and ability to build rapport, with a focus on customer service
• Willingness to learn about Services and become an expert in your field
• Attention to detail
• Ability to multitask and work well under pressure
• Desire to help people across the business and willingness to go above and beyond to build appropriate solutions

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best varies. In this role, we can offer flexible working patterns:

• Hybrid working – 2 days in the office and 3 days working from home
• Flexible hours - adjusting start and finish times during the day
• Flexibility around school pick-up and drop-offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments throughout our recruitment process or for any mitigating circumstances you wish us to consider. Any information shared will be confidential.

You can learn more about life at Softcat and our diversity and inclusion commitments at jobs.softcat.com/jobs/our-culture/.

We acknowledge the role of AI in creating a fair candidate experience and encourage you to be authentic when applying. Don't let confidence gaps or imposter syndrome hold you back—apply and showcase your true self.