Services Delivery Coordinator

akt; Newcastle upon Tyne; On-site; GBP 19,000; Part time

Job summary

akt, the UK's national LGBTQ Youth Homelessness charity, is seeking a part-time professional to join their Services team. The role involves project management and administrative duties to support LGBTQ+ young people facing homelessness. Candidates should possess strong organizational and communication skills, with a focus on improving processes and managing projects effectively.

Qualifications

• Excellent project management and communications skills.
• Highly organized and able to balance a varied workload.
• Experience in a fast-paced environment.

Responsibilities

• Leading projects developing processes for the Services team.
• Carrying out administrative and purchasing tasks.
• Project managing CRM improvements and evidencing impact.

Skills

Project Management

Communication

Organizational Skills

Job description

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

Job Summary

Please note this is a part time vacancy working 21 hours per week over three days. The pro rata yearly salary for hours worked is £18,987, based on a £31,645 full time equivalent.

There is one vacancy that can be done from any akt location (Manchester, London, Newcastle or Bristol).

This is an exciting opportunity for a well-organised and professional individual to join our Services team, to develop our work with young LGBTQ+ people facing or at risk of homelessness.

You’ll need excellent project management and communications skills, be highly organised and able to balance a varied workload in a fast-paced environment with a range of co-workers.

This post has a joint focus of:

• leading projects developing processes that support our Services team (who work directly with young people in crisis); and
• carrying out Services administrative and purchasing tasks.
  
  

This is a varied role where you'll be project managing CRM improvements, developing ways to evidence the impact of our work and developing processes and guidance. You'll be doing this alongside general admin and purchasing tasks, such as booking emergency accommodation for akt young people facing homelessness and administering the Services Board Sub-Committee.

More information about the job role and benefits can be found in the documents attached to this vacancy.

We've also attached application guidance to help you fill in our application form. If you follow this guidance you'll be more likely to be shortlisted for interview so we'd recommend taking a look!

Application deadline: midnight (11.59pm) on Tuesday 17th June 2025

Interviews: Thursday 26th June 2025