Services Consultant

Xelix; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A fast-paced technology company in London is seeking a Services Consultant to lead customer implementations and manage projects. You will collaborate closely with clients and internal teams to ensure successful software launches. Ideal candidates will have experience in SaaS and project management, with a focus on excellent customer relations. This role offers a salary of £45,000 to £55,000 along with a hybrid working model and numerous benefits.

Benefits

27 days of annual leave

Private medical and dental cover

£500 personal annual budget for learning & development

Team socials and activities

Annual team retreat

Qualifications

• Experience of project management/implementations for customers at an Enterprise level.
• Excellent organisational and communication skills.
• Drive to ensure a positive client experience.

Responsibilities

• Leading Implementation team on projects.
• Managing internal and external stakeholders effectively.

Skills

Experience working within SaaS

Project management skills

Understanding of File Transfer protocols

Excellent customer relationship management

Commercial acumen

Job description

Services · London · Hybrid

Services Consultant

About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up - things move fast and expectations are high. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

About the role

The Services Consultant leads the implementation of Xelix for customers by serving as the project manager, and technical expert.

This is an exciting role working within a rapidly growing team at Xelix. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and can use the platform as designed. The ability to manage internal and external stakeholders, proactively mitigate risk and translate technical information for non-technical personnel are key success factors.

The successful candidate would have experience in working with customers leading software implementations. They must demonstrate excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers.

This role would be ideal for a candidate looking to leverage and hone their existing customer relationship management skills whilst gaining experience of leading projects and gaining technical knowledge of Xelix.

As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Professional Services, Pre-Sales or Customer Success.

What you'll be doing

• Leading Implementation team on projects, and being the key point of contact for customers and/or partners
• Risk management and change management

What you’ll bring

• Experience working within SaaS
• Experience of project management/implementations for customers at an Enterprise level
• Understanding of File Transfer protocols, IT project delivery and software security considerations
• Excellent customer relationship management
• Commercial acumen demonstrable by examples

What we offer in return

Competitive salary of £45,000 to £55,000 depending on experience

️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days

Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym

Comprehensive private medical & dental cover with Vitality

Enhanced parental leave pay

Learning & development culture – £500 personal annual budget

We’re carbon-neutral and are working towards ambitious carbon reduction goals

Lots of team socials & activities

️ Annual team retreat

Want to learn more?

• About us
• Xelix blog
• Xelix news
• Xelix glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.

This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.

Department

Services

Role

Services Consultant

Locations

London

Remote status

Hybrid

Yearly salary

£45,000 - £55,000

Employment type

Full-time

Contact Rebecca Green Talent Partner – People & Talent

About Xelix

Accounts Payable Control Centre

AI-powered software that bolts onto finance systems to enhance AP controls, automate tedious tasks and deliver meaningful insights.

Services · London · Hybrid

Services Consultant

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