Services Assistant - Arborfield New Store

Sainsbury's Supermarkets Ltd; Wokingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading supermarket is hiring a Services Assistant for their new store in Arborfield. The role involves providing excellent customer service, selecting quality products, and managing complaints. With opportunities for development, this part-time position offers competitive pay, extensive training, and a range of employee discounts as part of a commitment to inclusivity and support.

Benefits

10% discount card for Sainsbury's, Argos, Tu, and Habitat

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Discounted Sainsbury's share schemes

Shopping discounts on various services

Wellbeing support via Employee Assistance Programme

Qualifications

• Must be at least 18 years old.
• Right to Work eligibility in the UK required.
• Commitment to work until January 2026.

Responsibilities

• Serve and support customers at checkouts and kiosks.
• Pick high-quality products for On-demand grocery orders.
• Handle complaints and manage refunds.

Skills

Customer Service

Teamwork

Attention to Detail

Job description

Services Assistant - Arborfield New Store

Rate: £12.45 per hour
Location: Arborfield Store, Wokingham, RG2 9GB
Hours: Part time, 12-16 hours per week
Contract type: Permanent
Business area: Retail
Requisition ID: 400002676

Shift hours
We have a range of contracts available. Working patterns will be discussed at interview.

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

Due to certain Health & Safety Requirements in the position you have applied for candidates must be aged 18 years or over to apply.

Candidates must be able to commit to working in the store until January 2026, if you cannot commit to this please do not apply.

We have a range of contracts available. Working patterns will be discussed at interview. Interviews for this vacancy will be held at our Calcot supermarket, Bath Road, Calcot, Reading, RG31 7SA.

What you’ll be doing:

• Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
• Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations
• Dealing with complaints, refunds, shelf tickets and advertising
• Working flexibly across the store as needed

What makes a great Sainsbury’s Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Takes responsibility for owning tasks and uses initiative to solve problems
• Always prepared to work flexibly and productively across the store to a high standard - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.