Services Assistant

Sainsbury's; Nantwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retailer seeks a Services Assistant to enhance customer experience in a community-focused store. The role includes serving customers, supporting with product selection, and managing complaints. Ideal candidates are friendly, enthusiastic, and adaptable, thriving in a fast-paced environment.

Benefits

10% discount at Sainsbury’s after four weeks

Free food and hot drinks in stores

Generous holiday entitlement

Pension matching contributions

Shopping discounts on various services

Wellbeing support and Employee Assistance Programme

Qualifications

• Must be friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a fast-paced, team-oriented environment.
• Willingness to learn new digital tools.

Responsibilities

• Serve and support customers at checkouts and self-service tills.
• Handle complaints, refunds, and shelf tickets.
• Work flexibly across the store as needed.

Skills

Customer Service

Teamwork

Problem Solving

Attention to Detail

Job description

What you’ll be doing:

• Serve and support customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
• Select high-quality products for customers using our On-demand grocery ordering service and assist with Click & Collect parcels.
• Build knowledge about products, services, and promotions to provide recommendations.
• Handle complaints, refunds, shelf tickets, and advertising.
• Work flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Friendly, welcoming, and genuinely enthusiastic about helping customers.
• Enjoys working in a fast-paced, energetic environment and being part of a team.
• Owns tasks responsibly and uses initiative to solve problems.
• Willing to work flexibly across the store, fully trained in various skills, with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology.
• Attentive to detail, keeping the store clean and clutter-free to enhance the shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
• Free food and hot drinks: Provided in all our stores.
• Generous holiday entitlement: Based on hours worked, plus maternity and paternity leave.
• Pension: We match 4-7.5% of your contributions.
• Sainsbury’s share schemes: Purchase shares at discounted prices.
• Shopping discounts: Offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme for support and guidance.

Please note: Our vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, enabling colleagues to reach their full potential and customers to feel welcome. We offer enhanced discretionary leave for families, support for carers, resources for understanding roles, and internal networks promoting representation and removing barriers. We provide development opportunities, mentorship, training, and celebrate diversity through initiatives and events. Learn more about our commitment here.

Reasonable adjustments: If needed during application or interview, please inform us, and we will support you.

Working in our stores:

Our stores are vibrant, community-focused environments where no two days are the same. As a Services Assistant, you’ll play a key role in delivering an outstanding shopping experience.

Eligibility:

• Must be above the school-leaving age (GOV.UK).
• If working hours are before 6am or after 11pm, you must be at least 18.
• Must have Right to Work in the UK.