Services Assistant

Sainsbury's Supermarkets Ltd; Kelso; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK supermarket in Kelso is seeking a part-time Services Assistant for the festive season. You will support customers at the checkout and assist with product selection while collaborating with your team in a fast-paced environment. The ideal candidate is friendly, detail-oriented, and flexible. This position offers competitive hourly pay and various employee rewards.

Benefits

10-15% employee discount

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Special offers on services

Wellbeing support

Qualifications

• Friendly and welcoming attitude towards customers.
• Ability to thrive in a fast-paced environment.
• Willingness to learn and use new digital tools.
• 18 years or older if shifts cover early or late hours.
• Right to Work eligibility in the UK.

Responsibilities

• Serve and support customers at checkouts and kiosks.
• Assist customers with the On-Demand grocery ordering service.
• Provide product, service, and promotion recommendations.
• Handle complaints and refunds.
• Work flexibly across the store.

Skills

Customer service

Teamwork

Attention to detail

Flexibility

Job description

Rate: £12.60 per hour
Location: Kelso Store, Kelso, TD5 8DW
Hours: Part time, 12 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 15 November 2025
Requisition ID: 400027978

Shift hours

• Monday: 12:00 - 16:00
• Friday: 12:00 - 16:00
• Sunday: 12:00 - 16:00

  Working in our stores this Christmas

  Could you be one of our Christmas champions this year? Whether you’re a Nut Roast Navigator or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers. Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As a Services Assistant you’ll be one of our Christmas Champions that provides the very best shopping experience for our customers.

  • If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
  • You must have Right to Work eligibility in the UK.

  What you’ll be doing

  • Always being on hand to serve and support customers on our checkouts, self‑service tills and kiosks or even our petrol stations, supporting with any questions and proactively offering help.
  • Picking and selecting the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assisting customers with Click & Collect parcels.
  • Build great knowledge about our products, services and promotions to help provide recommendations.
  • Dealing with complaints, refunds, shelf tickets and advertising.
  • Working flexibly across the store as needed.

  What makes a great Sainsbury’s Colleague

  • Friendly and welcoming with a genuine enthusiasm for helping customers.
  • Happy working in a fast‑paced, physical and high‑energy environment, thriving as part of a team.
  • Takes responsibility for owning tasks and uses initiative to solve problems.
  • Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have the opportunity to learn, develop and try new things.
  • Comfortable learning to use new digital tools and technology to do your job brilliantly.
  • Great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.

  Working for us has great rewards

  • Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
  • Free food and hot drinks - provided for Colleagues in all our stores.
  • Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
  • Pension – we’ll match between 4–7.5% of your pension contributions.
  • Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
  • Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

  Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.

  Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

  We are an inclusive retailer committed to diversity, equality and to providing a respectful and supportive environment for all colleagues and customers.

  Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.