Services Assistant

Sainsbury's Supermarkets Ltd; Farnham; On-site; GBP 18,000 - 23,000; Part time

Job summary

Join a leading retail company as a Services Assistant, where you will provide exceptional customer service in a fast-paced store environment. This role involves supporting customers at checkouts, selecting products, and working flexibly. Enjoy competitive pay, market-leading benefits, and opportunities for development within a truly inclusive workplace.

Benefits

10% discount after four weeks, increasing to 15% off at Sainsbury's on weekends

Free food and hot drinks provided for Colleagues

Generous holiday entitlement based on hours worked

Pension matching between 4-7.5% contributions

Share schemes for purchasing discounted shares

Shopping discounts on gym memberships and restaurants

Wellbeing support including confidential assistance

Qualifications

• Must be at least 18 years of age if shifts cover hours before 6am or after 11pm.
• Right to Work eligibility in the UK is required.

Responsibilities

• Serve and support customers at checkouts and self-service tills.
• Pick and select products for customers using the On-demand grocery ordering service.
• Build knowledge about products and assist with complaints and refunds.

Skills

Customer support

Problem-solving

Teamwork

Attention to detail

Job description

Rate: £12.45 per hour
Location: Water Lane Store, Farnham, GU9 9NJ
Hours: Part time, 15 hours per week
Contract type: Permanent
Business area: Retail
Requisition ID: 400004782

Shift hours
Shift patterns to be discussed at interview stage. Overnight & Late night work will be included in the role.

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK

What you’ll be doing:

• Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
• Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations
• Dealing with complaints, refunds, shelf tickets and advertising
• Working flexibly across the store as needed

What makes a great Sainsbury’s Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Takes responsibility for owning tasks and uses initiative to solve problems
• Always prepared to work flexibly and productively across the store to a high standard - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.