Services and Solutions Manager | J&J MedTech

J&J Family of Companies; Wokingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Johnson & Johnson is seeking a Services and Solutions Manager to deploy the Medical Technology value offerings across strategic customers in the UK/Ireland. The role leads or participates in Clinical Transformation, Theatre Efficiency & Patient Pathway programmes, and acts as an orchestra conductor within NHS hospital projects to optimise resources, governance and outcomes.

You will mentor teams, manage cross-functional partnerships and report progress against key metrics, driving growth through

Qualifications

• Degree or equivalent experience in science, pharmacy, medicine or economics or other related field.
• Expertise in Organisational change, and/or
• Expertise in Process Excellence, and/or
• Expertise in Project Management, and/or
• Expertise in Healthcare Management Consulting, and/or
• Expertise of running Surgical Services/Theatres/Secondary Care Services
• Crucial Languages: High level English fluency

Responsibilities

• To lead value deployments in associated accounts
• Be the designated Governance lead to manage relationships with NHS trusts and private sector organisations
• Programme and/or workstream lead to act as the orchestra conductor within an NHS hospital
• Partner with commercial colleagues to deliver the Services and Solutions Strategy for UK/Ire
• Accountability for reporting progress against KPIs aligned to annual objectives
• Accountable for supporting strategic growth through the deployment of value programmes

Skills

Programme management

Stakeholder management

Healthcare consulting

NHS knowledge

Education

Degree in science/medicine/economics

Advanced degree (MBA/ MSc) preferred

Tools

Reporting & analytics

Governance & compliance tools

Job description

The Services and Solutions Manager will deploy the Medical Technology value offering to drive profitable market share with strategic customers. The individual will be tasked with leading or participating in tailoring and implementation of our value offering, namely Clinical Transformation, Theatre Efficiency & Patient Pathway programmes. The incumbent will have strong expertise and practical experience in most of the skills you\'ll use every day required to deliver these programmes. Key areas of responsibility:

• To lead value deployments in associated accounts
• Be the designated Governance lead to manage relationships with key NHS trusts and private sector organisations under the banner of Services and Solutions and drive programmes to deliver specific clinical and non-clinical outcomes
• Programme and / or workstream lead to act as the "orchestra conductor" within an NHS hospital to ensure resources, contractual commitments and governance is optimised for both the customer and J&J
• Partner with commercial colleagues to deliver the Services and Solutions Strategy for UK/Ire
• Accountability for reporting progress against key performance indicators aligned to annual objectives
• Accountable for supporting strategic growth through the deployment of value programmes
• Mentoring and supporting Services and Solutions Consultants Key compliance requirements:
• Act as a role model for J&J Credo values at all times. Demonstrate honesty and ethical behavior in all areas of responsibility.
• Maintain thorough familiarity with your detailed personal Health & Safety responsibilities as described in the Company\'s Health & Safety policy.
• Adherence to UK Safe Fleet Policy.
• Adherence to Healthcare Compliance Policies.
• Adherence to all Company policies and necessary training and development requirements within required time frames.
• Ensure compliance to the Company\'s product complaint process.
• Ability to travel, and attend meetings as the need arises. Demonstrable strong track record of people management experience.
• Strong Programme leader with track record for execution.
• Experience as an individual contributor and a standout colleague
• Outstanding internal and external communicator.
• Report writing to an executive audience in all formats.
• Ability to think and plan and deliver on commitments.
• Strong project management experience, with experience in prioritising projects and seeing projects through to completion. and experience in leading complex prioritise and lead sophisticated list of projects to completion.
• Ability to successfully engage with clinical & non-clinical partners on operational matters.
• Ability to work effectively in cross-functional organisation to successfully deliver objectives to time and budget.
• Familiarity with NHS data sources such as Hospital Episode Statistics and SUS.
• An understanding of reimbursement in the NHS or the ability to learn it
• An understanding or the eagerness to learn operative pathways in a hospital (surgical environment)., Degree or equivalent experience in science, pharmacy, medicine or economics or other related field.
• Expertise in Organisational change, and/or
• Expertise in Process Excellence, and/or
• Expertise in Project Management, and/or
• Expertise in Healthcare Management Consulting, and/or
• Expertise of running Surgical Services/Theatres/Secondary Care Services
• Expertise in managing complex revenue generating projects.
• Crucial Languages: High level English fluency
• At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com (https://www.jnj.com.) .
• As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit., Johnson & Johnson MedTech At Johnson & Johnson MedTech, we are using our breadth, scale and experience to re-imagine the way healthcare is delivered and to help people live longer, healthier lives. In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopaedics and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions. As pioneers in medical devices, we continually focus on elevating the standard of care - working to expand patient access, improve outcomes, reduce health system costs and drive value. We create smart, people-centered healthcare to help the patients we serve recover faster and live longer and more vibrantly. Johnson & Johnson Medical Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopaedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive Med Tech business in the world, we are now expanding our strategic capabilities, specifically in Services and Solutions, to reflect the need of our customers and support the delivery of our Triple Aim to benefit customers while driving long term sustainable and strategic partnerships for Johnson & Johnson.
• By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world\'s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there\'s no end to the lasting impact we can make together. And that changes everything. What\'s in it for YOU? It\'s important to us that you feel you can bring your whole self to work; at Johnson & Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include; online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme. Johnson & Johnson is a supporter of equal opportunities and is a proud member of Disability Confident .