ServiceNow Tester

Experis - ManpowerGroup; England; On-site; GBP 1,000; Full time

Job summary

A leading company is seeking an experienced ServiceNow Tester to join their team in Radbroke, Cheshire. The role involves developing and customizing ServiceNow applications, collaborating with stakeholders on workflows, and providing user support. Ideal candidates will have proven expertise with ITIL processes and strong client-facing skills.

Qualifications

• Proven experience as a ServiceNow Developer.
• Strong understanding of ITIL processes and ServiceNow best practices.
• Experience with ServiceNow applications/modules including ITSM, ITOM.

Responsibilities

• Develop, configure, and customize ServiceNow applications and services.
• Collaborate with stakeholders for requirements and design new workflows.
• Provide training and support to end-users.

Skills

Java

JavaScript

HTML

CSS

REST-API

Agile

SCRUM

Problem-solving

Client-facing skills

Education

Bachelor's degree in computer science, Information Technology, or a related field

Job description

Role Title: ServiceNow Tester
End Date: 31 December 2025
Location: Radbroke, Cheshire
Onsite Requirement: 3 days per week onsite
Rate: £375 per day - PAYE via Umbrella Only

Job Summary:
We are seeking a talented and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will be responsible for developing, configuring, and customising ServiceNow applications and services.
They will work closely with stakeholders to gather requirements, design and implement new workflows, and integrate ServiceNow with other enterprise systems. The role also involves troubleshooting issues, performing system upgrades, and providing training and support to end-users.

Key Responsibilities:

• Collaborate with Service Integration and Management consultants to assist clients in implementing Service Management / ServiceNow best practices.
• Work with Process Consultants and Business Analysts to implement solutions.
• Perform configurations using platform features.
• Co-design and develop new ServiceNow applications and service features.
• Provide support and guidance for ServiceNow System Administrators as needed.
• Take ownership of medium and low complexity business requirements and work them to completion.
• Create and update design documents and perform unit testing of the completed functionality.
• Work with the testing team to perform end-to-end testing.
• Update set migration across instances.

Key Experience:

• Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform and its capabilities.
• Knowledge of ITIL processes and ServiceNow best practices.
• Strong client-facing and consulting skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills including English Language.
• Ability to work independently and as part of a team.
• ServiceNow experience ideally including one or more of core ServiceNow applications / modules including: ITSM, ITOM, ITAM, and processes / capabilities including Incident, Problem, Change, Service Catalog, and Asset and Configuration Management.
• Experience with ServiceNow integrations using REST and SOAP APIs.
• Knowledge of other ITSM tools and platforms.
• Experience with ServiceNow Performance Analytics and Reporting.

Key Skills:

• Proficiency in scripting languages such as Java, JavaScript, Web Services, HTML, CSS, Jelly, and Rest-API.
• Understanding of Agile and SCRUM methodologies.
• Ability to work with a remote team, requiring strong communication skills via phone and email.
• Strong attention to detail.
• Knowledge and work experience in Angular/AngularJS (optional).
• Experience in JavaScript coding.
• Experience in working with integrations such as LDAP, AD, SSO, Email Infrastructure, and Web Services (optional).
• Team leadership.

Certifications: (Note these are desired not all mandatory requirements)

• ServiceNow Foundations.
• Ideally will have one or more of the following:

• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist.
• ServiceNow System Administrator.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are a plus.

Key Competencies:

• Delivery-oriented mindset with exceptional time management skills.
• Ability to work in a virtual team and across boundaries.
• Highly motivated, enthusiastic, and eager to learn.
• Strong written and verbal communication skills.
• Supportive, yet providing challenge and learning to client especially on ServiceNow / Industry Best practice.