ServiceNow Tester

ServiceNow Tester
6 Month Contract
Location: Cheshire - Hybrid working 2-3 days a week onsite
Inside IR35

As the Test Analyst, you will be responsible for all aspects of the ServiceNow ITSM solution and own all test activity.

This role will work with the organisation, ITSM journey owners, process owners, and various ITSM teams to support testing of the ServiceNow environment.

Key responsibilities in the role include:

• Executing plans for test phases based on the overall project plan to accommodate all tasks involved
• Identify and highlight discrepancies in specifications
• Understand dependencies between changes within individual releases
• Identify and communicate risks with project/test approach
• Create risk and query logs
• Create test cases/scripts/charters/data sheets/sample data
• Set up and execute tests and record evidence
• Raise defects with appropriate details
• Report results/outcome of testing to project audience
• Support the introduction of automation testing into the programme
• Conform to established good practice and any appropriate test automation standards
• Define test scenarios and create test scripts
• Stakeholder management and leadership
• Internal customer stakeholders

Essential Skills:

• Working experience in ServiceNow portal
• Experience of creating and executing test plans in line with programme delivery plans
• Experience of testing across multiple business processes (UAT/SIT/technical etc.)
• Experience of engaging with stakeholders at all levels of the organisation from all relevant areas
• Demonstrate a good end-to-end understanding of the application of technology to process

Desirable Skills:

• Working experience in ServiceNow ITSM
• Working experience of technologies such as JIRA
• Working experience of test technology
• Exposure to SDLC (Software Development Life Cycle)
• Agile methodology
• Testing concepts (e.g., Black Box testing, System Testing, Acceptance Testing etc.)

If you are interested and looking for your next contract role, please apply with a copy of your CV or email: emma.mayfield@investigo.co.uk