ServiceNow Technical Architect

JR United Kingdom; Crawley; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a ServiceNow Technical Architect to design and implement scalable solutions focusing on the Customer Service Management (CSM) module. The successful candidate will play a crucial role in aligning technical solutions with business objectives and ensuring the adherence to architectural standards.

Qualifications

• Proven experience as a ServiceNow Technical Architect.
• Deep expertise in Customer Service Management (CSM).
• Experience in technical design and architecture reviews.

Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM.
• Lead technical design sessions and architecture reviews.
• Define best practices for platform development and integration.

Skills

Architectural design

CSM expertise

Integration

Best practices enforcement

Stakeholder collaboration

Technical governance

Job description

Social network you want to login/join with:

ServiceNow Technical Architect, Crawley, West Sussex

Client: Innova Solutions

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the 2 portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities