ServiceNow System Administrator and Developer

Department for Environment, Food and Rural Affairs; England; On-site; GBP 41,000 - 46,000; Full time

Job summary

A leading government department is seeking a ServiceNow System Administrator and Developer to help manage and optimize its ServiceNow platform. This role involves administration, development, and integration activities, ensuring streamlined operations and effective user training. Candidates should possess strong ServiceNow expertise and relevant certifications to contribute positively to the team's objectives.

Benefits

Digital capability supplement up to £13,073

Qualifications

• Direct experience with ServiceNow administration, development, and configuration is essential.
• Knowledge of ITIL principles, particularly in incident and change management is required.
• Familiarity with ServiceNow modules (ITSM, ITOM, etc.) is crucial.

Responsibilities

• Manage and maintain the ServiceNow platform, including administration and development.
• Integrate ServiceNow with enterprise systems using APIs.
• Provide training and support to users of the ServiceNow platform.

Skills

ServiceNow Certified System Administrator

ServiceNow Implementation Specialist

ITIL Foundation

Problem-solving

Communication

Education

Certification in ServiceNow

Job description

ServiceNow System Administrator and Developer

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ServiceNow System Administrator and Developer

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Department for Environment, Food and Rural Affairs provided pay range

This range is provided by Department for Environment, Food and Rural Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary: National: £41,220 - £45,400 London: £44,500 - £49,020 plus a digital capability supplement up to £13,073.

In this role you will play a crucial part in looking after our ServiceNow platform, helping Defra with its objectives to protect the environment, support our world-leading food and farming industry and sustain a thriving rural economy.

You will be responsible for the administration, development, configuration and maintenance of the ServiceNow platform, ensuring its optimal performance and alignment with business need

s.You will use your expertise to integrate ServiceNow with other enterprise systems to streamline workflows and data sharing, as well as providing ongoing support and training to ensure effective use of the ServiceNow platform across the organisation.

So if you are looking for a role where you can work alongside supportive and collaborative teams to make a positive impact with your expertise, then we would like to hear from you. This opportunity would be suitable for candidates currently working in ServiceNow Administrator/Developer roles.

Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.

Person specification.

Responsibilities

• Manage and maintain the ServiceNow platform, including user administration, system configuration, and upgrades.
• Provide software coding and development to tailor and configure ServiceNow applications and modules, including workflows, UI policies, business rules, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and other integration tools.
• Successfully plan, execute, monitor, control, and close all technical tasks related to the configuration and implementation of changes to the platform.
• Monitor and resolve incidents and problems related to the ServiceNow platform, ensuring minimal downtime and disruption.
• Develop and maintain items in the service catalogue, ensuring accurate and efficient request fulfilment processes.
• Implement and maintain security best practices and ensure compliance with relevant regulations and standards.
• Provide support and training to end-users and stakeholders, ensuring effective use of the ServiceNow platform.
• Maintain comprehensive documentation of configurations, customizations, and processes.

Skills and Experience

• One or more of the following: ServiceNow Certified System Administrator, Certified Implementation Specialist, or ITIL Foundation.
• Considerable direct experience with ServiceNow administration, development and configuration.
• In-depth knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), HR Service Delivery (HRSD) and associated systems integrations.
• In-depth knowledge of ITIL principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle).
• Excellent problem-solving skills, strong communication abilities, and the ability to work collaboratively in a team environment.

Please note all applications need to go through Civil Service Jobs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Information Technology

• Industries

  Government Administration

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