ServiceNOW Solution Architect

DXC Technology Inc.; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company seeks a ServiceNOW Solution Architect to oversee technical delivery in client projects across the UK. You will lead scoping, design, and implementation activities, ensuring high standards of risk management and quality while fostering client relationships and mentoring teams.

Benefits

Comprehensive Flex benefits scheme

Pension

Life Insurance

Health insurance

25 days holiday

Qualifications

• Experience in consulting and technical delivery.
• Proven track record with complex projects on the ServiceNow platform.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Lead technical delivery of projects based on the ServiceNow platform.
• Define technical solutions and provide technical leadership.
• Deliver solution demonstrations and manage client relationships.

Skills

JavaScript

CSS

Angular JS

Scripting

Negotiation

Problem Solving

Education

Certified ServiceNow System Administrator

Certified Implementation Specialist

ITIL Foundation (v3 or v4)

Tools

Integration Hub

Web Services

Job description

Job Description:

ServiceNOW Solution Architect

Location: Remote within the UK

Salary: Dependent on Experience

The role:

As a ServiceNow Solution Architect, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow based solutions.

You must analyze new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with engagement leads, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring risk and quality standards are adhered to.

Responsibilities:

• Lead the technical delivery of projects based on the ServiceNow platform

• Define technical solutions (at an architectural and design level of detail)

• Provide technical leadership and mentoring to junior architects and offshore/onshore development teams.

• Deliver compelling solution demonstrations across the ServiceNow platform.

• Design and deliver technical integrations between ServiceNow, client IT and business services.

• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.

• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.

• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.

• Build constructive, working relationships with DXC’s global network of ServiceNow resources.

• Contribute to the development of DXC’s ServiceNow based product roadmap.

• Ensure the project delivery team complies with DXC solution architecture standards and frameworks.

• Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company.

Requirements:

• Proven experience in consulting / professional services and technical delivery

• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect.

• Certified ServiceNow System Administrator

• Certified Implementation Specialist in at least 1 product suite

• Certified in ITIL Foundation (v3 or v4)

• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages

• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.

• Experience with delivering solutions in complex client environments.

• Understanding of common business analysis techniques and approaches

• Experience of agile and traditional software and project methodologies

• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach.

• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.

• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.

• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities.

• Proficiency in programming languages, operating systems, and relevant software.

• Extensive experience in business solutions, with a focus on CSDM/CMDB roles.

• In-depth knowledge of the business environment, industry trends, and competitor products and services.

• Strong communication skills to effectively interact with customers, support personnel, and management.

• Proven leadership skills to guide and mentor teams effectively.

• Strong creative thinking, problem-solving, planning, time-management, and organizational skills.

• Ability to create and maintain formal and informal networks.

• Willingness to travel as required.

You will need to have the ability to work from home and to travel to client locations for meetings and workshops or work on client sites for periods where required.

What we offer:

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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