ServiceNow Solution Architect

NatWest Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading British banking provider is seeking a ServiceNow Architect to join its collaborative team. The ideal candidate will support the design and delivery of ServiceNow solutions, engaging with stakeholders, and creating architectural artefacts. Proficiency in ServiceNow, JavaScript, and Agile methodologies is essential. This role offers a chance to develop your skills in a supportive environment that values learning and ownership.

Qualifications

• Experience in an architecture or developer role using ServiceNow.
• Proficiency in core platform and at least two product suites (ITSM, HRSD, GRC, SecOps, or DevOps).
• Ability to understand and meet business needs through architectural solutions.

Responsibilities

• Engage with stakeholders to understand and shape high-level solutions.
• Support architects in solution design and requirements analysis.
• Assist in creating architectural artefacts like blueprints and data models.
• Evaluate platform capabilities and support development teams.

Skills

ServiceNow proficiency

JavaScript

REST

Agile methodology

Excellent communication skills

Education

ServiceNow System Administrator certification

Certified Application Developer or Certified Technical Architect (foundation level)

Job description

Joining our collaborative Platform team, you'll help to shape how we deliver scalable, sustainable solutions on the ServiceNow platform.

Working alongside senior architects, you'll contribute to high-impact initiatives across ITSM, HRSD, GRC, DevOps, and SecOps.

This is an opportunity to gain exposure to enterprise-scale solutions and develop your architectural capability while contributing to high-value projects in a supportive team culture that values learning, ownership, and delivery.

What you'll do

Working directly with experienced ServiceNow architects and engineers, you'll support the design, assessment, and delivery of ServiceNow solutions that align with business needs and platform strategy. On a day-to-day basis, this will involve:

1. Engaging with business stakeholders to understand requirements, explain platform capabilities, and shape high-level solutions.
2. Supporting senior architects in requirements analysis, solution design, and stakeholder communications.
3. Assisting in architectural artefact creation such as blueprints, data models, and integration patterns.
4. Helping to evaluate platform capabilities and plugins to meet business needs and estimating high level timeframes to deliver these work packages.
5. Acting as a secondary escalation point for development teams, ensuring solutions align with design intent.
6. Contributing to governance, best practices, and architectural standards and supporting the reuse of platform components, ensuring solutions are secure, scalable, and maintainable.

We're looking for someone who is proficient in ServiceNow, holds a ServiceNow System Administrator certification, and is either a Certified Application Developer or Certified Technical Architect at foundation level. You'll have extensive experience working on ServiceNow in an architecture or developer and senior technical business analyst capacity. You'll therefore be proficient in the core platform plus at least two major product suites such as ITSM, HRSD, GRC, SecOps, or DevOps. As well as this, you'll be comfortable making reasoned assumptions when exploring unfamiliar areas, with support and documentation at hand.

Proficiency in ServiceNow scripting such as JavaScript and Glide APIs and with integration methods such as REST, SOAP, and MID Server.

Proficiency in architectural principles such as scalability, modularity, and maintainability.

Extensive experience working in Agile teams.

Excellent communication skills with the ability to explain platform concepts clearly to stakeholders with varying expertise including those who are non-technical.

The ability to collaborate with developers, engineers, and senior architects.

A proactive and curious approach with a willingness to learn across multiple product suites.