ServiceNow Service Portfolio Associate Manager

SC Johnson; Howe Street; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Associate Manager for Service Portfolio Management. This pivotal role involves overseeing the lifecycle of IT services, ensuring they align with business objectives and deliver maximum value. You'll collaborate with stakeholders to enhance service quality and implement continuous improvements. The company offers a dynamic work environment with opportunities for remote work and a commitment to diversity and inclusion. Join a team dedicated to creating a better future through innovation and collaboration.

Benefits

Subsidized health care plans

Maternity/Paternity/Adoption leave

Flexible work arrangements

Vacation purchase options

Recreation and fitness centers

Childcare services

Counseling services

Qualifications

• 5+ years in IT service management or related field.
• Experience with ServiceNow and ITIL processes.
• Strong analytical skills and ability to communicate effectively.

Responsibilities

• Manage lifecycle of services and ensure alignment with business goals.
• Coordinate implementation of Common Service Data Model.
• Engage stakeholders to understand requirements and enhance service quality.

Skills

IT Service Management

Service Portfolio Management

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Agile Methodologies

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Tools

ServiceNow

Microsoft Suite

MS Visio

PowerPoint

Job description

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

The Associate Manager, Service Portfolio Manager is a crucial role dedicated to managing and optimizing the lifecycle of services, the larger service portfolio, and offerings with a specific focus on the Common Service Data Model (CSDM) and service mapping. This position ensures that all IT services are effectively cataloged, managed, and aligned with business outcomes, delivering maximum value to both the organization and end-user consumers. This role is key to the maturity and progress within a Service Delivery and IT Operations Organization.

KEY RESPONSIBILITIES

• Service Portfolio Management: Oversee the creation, maintenance, and optimization of the service portfolio, ensuring it accurately reflects current state.

• CSDM Implementation: Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure a standardized approach to managing service data across IT.

• Service and Service Offering Management: Manage the lifecycle of services and service offerings from inception to retirement, ensuring each service delivers value and meets performance expectations.

• Alignment with Business Goals: Ensure that all IT services and service offerings are aligned with the strategic goals of the organization, supporting business processes and objectives.

• Stakeholder Engagement: Collaborate with key stakeholders, including business units, IT teams, and external partners, to understand requirements and ensure services meet their needs.

• Continuous Improvement: Implement continuous improvement processes to enhance service quality, efficiency, and effectiveness.

REQUIRED EXPERIENCE YOU'LL BRING

• Bachelor's degree in Information Technology, Computer Science, Business Administration in related field.

• Minimum of 5 years of experience in IT service management, service portfolio management, or a related field. Experience with the ServiceNow Common Service Data Model (CSDM) is desirable.

• ITIL certification is required. Additional certifications in service management are a plus.

• 3+ yrs in IT service management tools (e.g., ServiceNow) and a strong understanding of ITIL processes and frameworks.

PREFERRED EXPERIENCES AND SKILLS

• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.

• Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.

• Experience in project management and agile methodologies with the ability to manage multiple projects simultaneously and deliver results on time and within budget.

• Capability to align IT projects with business objectives.

• Proficient with Microsoft Suite, including MS Visio and PowerPoint

• Ability to integrate emerging technologies and capabilities such as AI into the IT portfolio.

• Ensuring IT services meet user needs and enhance customer satisfaction.

• Strong problem-solving skills to address issues promptly and effectively

JOB REQUIREMENTS

-Full time

-Office work environment: Onsite in Racine, WI

-Remote work available once a week for eligible employees

-This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to [e-mail]. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.