ServiceNow Senior Technical Consultant

JR United Kingdom; Norwich; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT Service Management consultancy is looking for a Senior Technical Consultant specializing in ServiceNow to manage and implement ITSM projects. Candidates should possess hands-on development experience in ServiceNow, strong communication skills, and the ability to engage with clients effectively. This role offers excellent growth opportunities within a respected team.

Qualifications

• Broad understanding of ITSM tools and ITIL.
• Hands-on experience in ServiceNow, preferably with consultancy.
• Experience with multiple ServiceNow implementations is advantageous.

Responsibilities

• Involved in ServiceNow implementation projects, both individually and in a team.
• Responsible for specific module development or end-to-end implementation.
• Advising customers and delivering training to internal teams.

Skills

Communication

ServiceNow development

ITIL fundamentals

Client presentation

Education

ServiceNow System Administration (CSA)

ServiceNow Implementation Specialist (CIS)

Job description

ServiceNow Senior Technical Consultant, Norwich

Working within an industry-leading IT Service Management consultancy, you will be involved in a range of ServiceNow implementation projects, both as part of a team and, when required, individually. Depending on the scope and scale of the project, you will be responsible for specific module development or end-to-end implementation, from initial scoping and advising customers on potential solutions, through delivery, and into training and hand-over to internal teams. Additional training will be provided as required.

The successful candidate will have a broad understanding of ITSM tools and ITIL fundamentals, with hands-on development experience in ServiceNow, preferably with consultancy experience within the ServiceNow ecosystem. ServiceNow-specific certifications such as System Administration (CSA) and Implementation Specialist (CIS) across multiple product lines are preferred. Strong communication skills are essential, along with the ability to present credibly and knowledgeably to clients. Experience with multiple ServiceNow implementations across various clients is advantageous but not mandatory. This role offers an excellent opportunity for someone with ServiceNow development expertise to join a highly respected team of consultants and developers.

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